Manager, Provider Success

The Company

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.

The Role

As a member of the Provider Success team, you will be responsible for managing our provider relationships. You will play a critical role in ensuring your providers understand PayZen’s value, identifying expansion opportunities, and ensuring customer satisfaction / retention. You have a deep understanding of the healthcare revenue cycle and empathy for the patient and provider experience. You take a consultative approach to relationship building and account management.

Responsibilities

• Oversee the successful implementation of PayZen’s suite of products
• Ensure exceptional value delivery and customer satisfaction bringing all of PayZen’s resources to bear
• Build and grow multi level relationships with enterprise-level customers
• Be accountable for expanding PayZen's footprint for your accounts
• Leverage often incomplete data to articulate PayZen’s value and identify opportunities to optimize
• Help inform new product features and enhancements by synthesizing and delivering provider feedback to the product team and to PayZen leadership
• Drive continuous improvements across all Provider Success activities
• Become a trusted advisor to our customers
• Listen and advocate for the customer inside PayZen

Qualifications

• 3-5 years of enterprise account management experience in healthcare
• Strong process management skills: Demonstrated ability coordinate multiple stakeholders at both the customer and the company
• Deep understanding of healthcare revenue cycle
• Excellent communication skills and ability to build trust and rapport with diverse stakeholders, from C-suite executives to frontline staff
• Strong analytical skills to drive decision-making and insights (experience with SQL a plus)
• Ability to create simple and powerful presentations that capture nuance and detail
• Ability to manage multiple projects, prioritize effectively, and deliver on time
• Experience working at both early-stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both.

What we offer to the ideal candidate

• An opportunity to positively affect the lives of thousands of patients
• A flexible lifestyle that fits the modern work-life balance (PayZen fully supports remote work)
• A chance to join a high-growth company at an early stage
• Highly skilled co-workers with whom you can grow your skill set
• Be a part of a team that revolutionizes medical payments in ways never seen before
• The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
• Competitive pay, employer-paid healthcare, stock options