Associate Customer Success Manager - Growth

What you’ll be doing:

As a Customer Success Manager - Growth at Grafana Labs, you’ll play a key role in our pooled Customer Success team, focusing on ensuring that our customers derive maximum value from our platform. Unlike traditional CSM roles, you won’t manage a specific book of business. Instead, you’ll work within a collaborative team to support a diverse portfolio of 500+ customers, helping to scale our customer success efforts efficiently and effectively.

• Respond to customer inquiries through our ticketing system (Zendesk) and team email alias, providing timely and expert guidance.
• Meet with customers over video conferencing calls (Zoom) to drive consultative discussion and provide product guidance to a wide range of customer stakeholders.
• Lead customer onboarding processes, coordinating closely with internal teams like Sales, Sales Engineering, and Professional Services to ensure successful adoption of Grafana Labs products.
• Proactively address risk and opportunity alerts by engaging directly with customers or coordinating internally to resolve issues and maintain high levels of satisfaction and retention.
• Support the renewal process by partnering with ...