What you’ll be doing:
As a Customer Success Manager - Growth at Grafana Labs, you’ll play a key role in our pooled Customer Success team, focusing on ensuring that our customers derive maximum value from our platform. Unlike traditional CSM roles, you won’t manage a specific book of business. Instead, you’ll work within a collaborative team to support a diverse portfolio of 500+ customers, helping to scale our customer success efforts efficiently and effectively.
- Respond to customer inquiries through our ticketing system (Zendesk) and team email alias, providing timely and expert guidance.
- Meet with customers over video conferencing calls (Zoom) to drive consultative discussion and provide product guidance to a wide range of customer stakeholders.
- Lead customer onboarding processes, coordinating closely with internal teams like Sales, Sales Engineering, and Professional Services to ensure successful adoption of Grafana Labs products.
- Proactively address risk and opportunity alerts by engaging directly with customers or coordinating internally to resolve issues and maintain high levels of satisfaction and retention.
- Support the renewal process by partnering with ...
![Grafana Labs](https://s4-recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/400/744/400/resized/Grafana-Labs-Careers.png?1665522865)
Grafana Labs
Grafana Labs helps companies manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack.
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