CRM & Sales Enablement Manager

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalized, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalized way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars
• 280 destinations with a goal to reach 350 by 2024
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month
• Over 2.5 Million happy travelers every year

⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.⭐️

The Team

We are a group of vibrant diverse people who love traveling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.

About the Role

As a CRM & Sales Enablement Manager, you will play a crucial role in enhancing our B2B sales effectiveness through advanced CRM management, sales process optimization, and comprehensive training programs. You will lead efforts to implement and manage sales tools, design B2B-specific incentive schemes, and ensure customer satisfaction through NPS surveys.

Responsibilities

• HubSpot Administration:
  • Serve as the primary administrator for HubSpot, focusing on B2B CRM needs, and ensuring it is configured and optimized to support complex sales cycles.
  • Customize and maintain CRM workflows, dashboards, and reports to provide real-time insights into sales activities and performance.
  • Manage user permissions, custom objects, workflows, sequences, and deal pipelines to ensure alignment with business goals.
• Data Management & API Integration:
  • Oversee the integrity and accuracy of CRM data, ensuring it is properly segmented and leveraged for targeted B2B marketing and sales campaigns.
  • Lead API integration projects to connect HubSpot with other critical business systems, ensuring seamless data flow and synchronized operations across platforms.
• Sales Tools Management:
  • Identify, evaluate, and implement sales tools and technologies that enhance B2B lead generation, pipeline management, and overall sales efficiency.
  • Manage and optimize the usage of these tools, providing ongoing support and training to sales teams to maximize their effectiveness.
• Sales Process & Workflow Optimization:
  • Design, implement, and continuously improve sales workflows tailored to B2B processes, focusing on streamlining multi-touchpoint sales cycles and reducing friction.
  • Develop and enforce best practices for data entry, lead management, and pipeline tracking to ensure consistency and accuracy across the sales team.
• Training & Development:
  • Develop and deliver comprehensive training programs for B2B sales teams, covering CRM best practices, sales methodologies, and tool usage.
  • Implement continuous learning initiatives, including regular workshops, on-demand training modules, and personalized coaching sessions to keep the team’s skills sharp and up-to-date.
• Sales Incentive Scheme Design:
  • Collaborate with sales leadership to design and manage sales incentive programs that align with company objectives, motivate the sales team, and drive performance.
  • Monitor and evaluate the effectiveness of incentive schemes, making adjustments as necessary to ensure they continue to drive the desired behaviors and outcomes.
• NPS & Customer Feedback Management:
  • Implement and oversee NPS surveys to capture customer feedback, analyze trends, and identify areas for improvement.
  • Work closely with the Head of B2B Partnerships to develop strategies based on feedback, aimed at enhancing customer satisfaction and loyalty.
• Collaboration & Stakeholder Communication:
  • Act as the liaison between the B2B sales teams, marketing, product development, and IT, ensuring that CRM and sales enablement strategies are aligned with broader business objectives.
  • Regularly communicate progress, insights, and recommendations to senior management and other key stakeholders.
• Continuous Improvement:
  • Foster a culture of continuous improvement by regularly assessing the effectiveness of CRM and sales enablement initiatives, and by staying informed on industry trends and best practices.
  • Lead initiatives to refine and enhance CRM and sales enablement processes, ensuring they remain effective in driving sales performance and business growth.

Requirements

• Minimum 5 years of experience in B2B CRM administration and sales enablement.
• Expertise in HubSpot and other CRM systems tailored for B2B environments.
• Proven success in sales enablement and process optimization in a B2B context.
• Strong analytical and communication skills.
• Bachelor’s degree in Business, Marketing, Information Technology, or a related field. HubSpot certifications are a must.

Benefits

• Vibrant and fresh work environment
• Flexible work-from-home policy
• The tools you need to successfully perform your daily tasks
• The unique opportunity to join “the next big thing” at the ground level

Interested? If we got you excited and you think you have what it takes to join a young, well-funded, and fast-growing startup, then just hit the "Apply for this job" button!