Social Media Support Engineer

Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.

With a diverse range of 135+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.

Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.

Right now, we have an exciting opportunity for a Social Media Support Engineer with a strong command of English.

As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.

To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:

• Respond to customer inquiries promptly and professionally across all social media channels, including Instagram, Facebook, and other platforms.
• Investigate and resolve customer issues related to our products and services, ensuring swift and efficient resolution.
• Escalate complex issues to the appropriate team when necessary.
• Document and track customer interactions and issues using our efficient customer relationship management (CRM) system.
• Educate customers on the features and benefits of our outstanding products and services through social media platforms.

Key requirements for this role:

• Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
• Intermediate or higher level of English proficiency
• Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
• Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
• A degree in tech/engineering as a plus

In return for your dedication and contributions, we offer:

• Official employment with Diya City including ordering for mobilization
• Paid sick leaves
• 18 working days of vocations annually
• Medical insurance and free sport gym usage (Kyiv)
• Free English courses to further enhance your language skills.
• Reimbursement of professional training
• An Ajax security system kit, allowing you to experience the benefits of our state-of-the-art products first-hand.

If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems.