Staff Systems Engineer

Our Learning Technology team is looking for a Staff Systems Engineer for our Learning products, based in Bangalore, IN. You will drive end to end infrastructure planning & provisioning, production operations, deployment, engineering strategy and best practice across all learning products. You will bring your passion for highly resilient, highly available, and scalable N-Tier and distributed solutions involving integrations with 3rd party vendors. You will be an integral member of the Value-Added Services Product Development team, helping to bring the best learning experience for our employees and our clients.

Responsibilities:

• Conduct deployment activities - own infrastructure planning, product deployment, change management, and maintenance activities in various production and non-production environments using CI/CD and DevOps processes
• Maintain compliance with Operational Excellence and Reliability Engineering standards (Availability, Agility, Analytics, Automation, Resiliency, Monitoring) to ensure uptime and excellent user experience
• Create & automate operational processes and associated runbooks
• Embed with the delivery team to ensure that solutions are designed for post-launch readiness and support
• Implement Visa standards and controls applicable to infrastructure, applications, security and change management (SLA/OLA/Security)
• Own & report on KPIs (Metrics and analytics on team performance when it comes to tickets, resolution, SLA’s etc.)
• Own and drive P1/P2 incidents to closure as the first point of contact.
• Research and drive adoption of best practices for infrastructure and operations excellence.
• Mentor junior team members on the art of “operations excellence”, and to create operations-friendly products.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Requirements

Basic Qualifications:
• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
• Hands-on experience in deploying and managing N-Tier enterprise applications with integrations to external 3rd party vendors
• Strong understanding of Disaster Recovery approaches for deployed products
• Passion for operational excellence and high-availability - proven track record of influencing product design decisions to be operations-friendly.
• Basic knowledge of Operating systems, Networking, databases, SaaS, Enterprise Security.
• Awareness of Windows, Unix, Middleware & Database technologies, VM management, SaaS, as well as modern cloud-native technologies
• Excellent process management administration and orchestration skills.
• Experience working with cross functional teams to design, plan, provision, secure, and operate deployments.
• Prior experience of Proxies, Load Balancer, DNS, NAT, SSL/TLS, API integrations
• Prior experience of Identity Access Management (IAM) solutions
• High-priority Incident Management experience
• Understanding of non-functional requirements and their impact on a solution (Scalability, Availability, etc.)
• Passion to stay on top of various environment and deployment issues - available for calls at any time.
• Prior knowledge with knowledge in Python, WLST scripting will be a plus.
• Experience in working with Single Sign on, Certificates, Ciphers, distributions of JDK/JRE in market
• Willingness to learn the domain and applications and be hands-on in non-prod and prod environments
• Evaluate requirements for product launch and post-launch operations.
• Excellent oral and written communication skills.

Preferred Qualifications:
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience as an Operations Lead
• Familiarity with best-in-class security and O&I protocols, processes, and controls.
• Uncompromising adherence to technical quality for product readiness for operations.
• Automation and event-driven mindset. Product uptime conviction.