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Daniels Health & Sharpsmart is a healthcare company focused on eliminating needlestick injuries and improving safety in the healthcare industry.
Sales & Customer Service:
Fulfilling purchase orders and ensuring on time delivery of product
Customer facing interactions regarding new and existing business.
Customer service enquiry management and processing
Demonstrates common-sense judgment when it comes to resolving customer issues
CRM software management to support sales leader and sales staff in analysis of key KPIs
Supply Chain & procurement:
3rd party shipping management (including setup, quotes, customer delivery estimates)
Product Returns management
Support procurement officer where necessary to manage and coordinate supplier orders and other procurement initiatives.
Operations:
Support in adhoc operational duties where required by the production leader.
Skills / Attributes
Must be able to multitask and achieve multiple deadlines across a variety of functions monthly.
Exceptional Microsoft office skills, particularly excel and PPT.
Familiar with Customer Relationship Management (CRM)tools. Zoho is beneficial.
Assisting with small projects/tasks throughout the office.
Provide a positive and optimistic outlook to co-workers and customers.
Self-motivated to problem-solve and leverage a team to drive resolutions for a customer.
Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service.
Flexible, adaptable and able to prioritize, no two days are the same!
Strong attention to detail in checking work quality and accuracy.
1+ years of administrative and customer service experience within retail or hospitality or corporate will be beneficial.
Exceptional communication skills both written and verbal with record-keeping discipline .
Proven experience in improving processes and procedures.
$24 - $29 an hour
If this sounds like the role for you, or somebody you know then we look forward to speaking with you!
To find out more of what a day in the life with our customer service team looks like visit –
[https://www.danielshealth.com/customer-service>
Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
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