IT Support and Security Specialist

Overview

Are you ready to revolutionize the advertising industry? At Cognitiv, we are not just another AdTech company—we are industry trailblazers redefining media buying with our Deep Learning Advertising Platform. Since 2015, we have harnessed the power of cutting-edge deep learning technology and data science to transform how brands connect with their customers. Our mission? To bring intelligence to advertising and deliver unparalleled precision, relevance, and impact at scale.

With our innovative platform, advertisers enjoy unprecedented flexibility—whether it is activating Dynamic Deals through their preferred DSP, leveraging our managed service DSP, or utilizing our industry-first ContextGPTTM product. As a part of Cognitiv, you will be at the forefront of AI-driven advertising solutions, driving change and achieving remarkable growth in a rapidly evolving industry.

Life At Cognitiv

Our solutions provide advertisers with more time and freedom to concentrate on what matters to them most, both professionally and personally. We carry this philosophy into our workplace, offering our employees more chances to grow, collaborate, and achieve their goals. At Cognitiv, you will get MORE:

Festiv - Fun and positivity are integral to our work environment. From cross-departmental games to friendly competitions and unique events, we ensure a dynamic and enthusiastic culture.

Responsiv - Making a difference for our clients is at the heart of what we do. To make this one of our superpowers, we strive to create a culture of open communication and continuous learning. You will work closely with clients and key company stakeholders, sharpening your communication skills in a supportive environment where your input and ideas are valued and integral to our success.

Inclusiv - Diversity and inclusion are more than just words to us—they are principles we live by. We celebrate unique perspectives, ensuring everyone feels valued and respected.

Inventiv - As industry pioneers, we continuously reinvent and reimagine solutions. Sharing our knowledge and expertise to educate and lead the market is part of our DNA. If you love questioning the status quo, pushing boundaries, and challenging conventional thinking, you will fit right in. We admire intellectual curiosity and encourage it at every turn.

Transformativ - We invest in the continuous growth and development of our team members, celebrating their contributions and supporting their work-life balance and overall well-being. Our holistic training, onboarding programs, and professional growth and development initiatives ensure you have the resources to succeed.

Collaborativ - We transcend geographical boundaries, seamlessly operating across two coasts. Our culture thrives on cross-departmental collaboration and a unified sense of purpose, making teamwork a cornerstone of our success.

Description

We are looking for an IT Support and Security Specialist to maintain and monitor our network, security, and computer systems, provide comprehensive help desk support, manage onboarding and offboarding processes, implement and monitor IT security measures, and assist with general IT support and procurement. This role is crucial in ensuring the smooth operation of our IT infrastructure, safeguarding our systems, and supporting our employees’ technological needs.

This position will be located in Bellevue, WA with a hybrid work schedule of 3 days in the office (Mon/Tue/Wed) and 2 days remote optional (Thursday/Friday).

Responsibilities

Internal Systems Management:

● Maintain and monitor all network, security, and computer systems to meet the organization’s current and future requirements.

● Install, configure, and troubleshoot software and hardware issues.

● Ensure the integrity of backups, disaster recovery plans, and system updates.

● Perform routine system audits and upgrades to ensure compliance with industry standards.

● Collaborate with vendors and service providers to ensure optimal performance of external systems.

Help Desk Support:

● Serve as the primary point of contact for IT support requests from office and remote employees.

● Diagnose and resolve technical hardware and software issues.

● Track and manage employee IT support needs to ensure timely resolution.

● Provide technical assistance and training to end-users.

Onboarding and Offboarding:

● Set up new user accounts and configure desktop and laptop computers for new employees.

● Ensure all IT equipment and access rights are properly configured for new hires.

● Conduct IT orientation sessions for new employees.

● Manage the offboarding process to ensure the secure and efficient removal of access for departing employees.

● Coordinate with HR and other departments to streamline onboarding and offboarding procedures.

IT Security:

● Implement and monitor security measures to protect the organization's IT infrastructure.

● Conduct regular security audits and risk assessments.

● Stay updated on the latest security threats and recommend proactive measures.

● Assist in the development and implementation of IT security policies and procedures.

● Educate employees on IT security best practices.

● Respond to and mitigate security breaches and incidents promptly.

General IT Support:

● Assist with the procurement and management of IT hardware and software.

● Maintain inventory of all IT equipment and software licenses.

● Collaborate with department leads on various projects and initiatives.

● Ensure compliance with company IT policies and procedures.

● Provide technical input and support for IT-related projects and strategic initiatives.

● Evaluate and recommend new technologies to enhance IT capabilities and security.

Requirements

● Bachelor’s degree in computer science, Information Security, or a related field.

● Proven experience in IT support and security roles.

● Strong knowledge of network and computer systems management.

● Proficiency in troubleshooting software and hardware issues.

● Familiarity with backup, disaster recovery, and system update processes.

● Excellent problem-solving and communication skills.

● Ability to work independently and manage multiple tasks efficiently.

● Up-to-date knowledge of IT security threats and best practices.

● Experience conducting security audits and risk assessments is a plus

Salary

● $110,000-$130,000 Base Salary + Equity

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to job-related knowledge, level of relevant experience, education and skills. Base salary is just one component of your total rewards package at Cognitiv. Employees are eligible for equity and various benefits.

Here are some of the many benefits that our employees receive:

● Medical, Dental and Vision coverage, including some plans that are 100% employer paid

● 12 weeks paid parental leave

● Career Ladders slated to advance your career

● Unlimited PTO

● Work-From-Anywhere August

● Equity at all levels

● Comprehensive onboarding program (Cognitiv University)

● Hybrid work model

● Daily Lunch On Us

● Health and Wellness Stipend

● Cell phone reimbursement

● Parking Expense (CA & WA Offices)

● 401(k) plan with employer match

● Employee Assistance Program

● Pre-tax commuter benefits

and MORE!

Cognitiv is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring equal employment opportunities for all employees and applicants, regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by federal, state, or local laws.