Manager of Customer Success

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The Manager of CS inbound and patient teams will lead our dedicated and talented CS colleagues who are focused on serving our oncology providers and their patients. The manager will work with teams across Tempus to deliver excellent customer experience to our customers.

Responsibilities:

• Lead the CS inbound team
  • Respond to emails and phone calls to ensure orders received can be processed expeditiously
  • Ensure the team’s impact is progressing from basic customer service to delivering/ensuring customer success
  • Ensure that we meet established Service Level Agreements
  • Manage the team through hiring, training, performing annual reviews, recognizing performance, coaching, and corrective action
  • Measure, report, and upd...