Senior Manager

This is an extraordinary opportunity to work daily with the leadership of our Industry Workflows to drive great experience and innovations in products for our customers. This role will accompany our Technology Workflows product leaders to their customer engagements and will closely work with field and product teams to ensure a great experience for our customers before, during, and after the meeting. This role will report to the Director, Customer Engagement Strategy & Operations, and work with GVPs & GMs for products within the Technology Workflows portfolio.

ESSENTIAL DUTIES/RESPONSIBILITIES: (including, but not limited to):

• Own the Customer Engagement strategy of the Industry Workflow core products, with an emphasis on Manufacturing and Telecommunication
• Prioritize which Customers and Partners the GMs should spend time with
• Optimize the process for GM's engagement with Customers end to end
• Attend all Customer meetings, and capture major takeaways, maintain milestones, track, assign, and drive the delivery of clear action items
• Deepen strategic customer/partner relationships
• Develop key metrics and capture and analyze data to continuously improve the impact of Tx customer engagement
• Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the organization
• Contribute to codification and sharing of best practices in customer engagement across the organization
• Establish a deep understanding of all of ServiceNow’s product offerings in Tx and beyond

Requirements

To be successful in this role you have:

• A minimum of 8 years of work experience, or 5 years plus an MBA or advanced degree, ideally in a SaaS and/or relevant industry environment
• Sharp business judgment, ability to see "big picture" and to prioritize
• Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset
• Proven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacity
• Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Demonstrated exceptional learning agility
• Executive presence, excellent verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills
• Proficient with Powerpoint, Excel, Tableau, and Dynamics as well as familiarity with several market-leading productivity tools

FD21

For positions in the Bay Area, we offer a base pay of $184,700 - $323,300, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On-Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!