The Belmond Travel Advisor (BTA) will partner with guests and customers to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.
Belmond Travel Advisors will personalise each stay to the guest’s individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams who need to execute on these. Understanding the Belmond Audiences and proactively suggesting destinations, products and experiences that match to the guest profile.
The BTA team will be skilled across the full Belmond portfolio of products and be able to manage any guest/customer query. The team will ensure we deliver on our promise of a 24/7 Customer Contact Organisation by partnering with our global colleagues to respond to all reservation requests in a timely and efficient manner.
MAIN DUTIES AND RESPONSIBILITIES:
Competency - Conversion:
● Be a true seller and champion for...
Belmond
A global collection of iconic hotels, trains, and river cruises, part of LVMH
Other jobs at Belmond
Why OmniJobs?
- Rare & hidden jobs
- New jobs every day
- No expired job posts
- All jobs in English
Receive emails about similar jobs
Get alerts to your inbox about new open jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs