Sales Team Leader

To optimise the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales. You do this by motivating and inspiring your department team using knowledge of the IKEA product range and services, the local market and IKEA customers.

Your assignment

• Your working base is the shop floor where you lead by example every day, supporting, challenging and coaching co-workers.
• Together with your team, you focus on putting the customer first in everything you do within the store shop. Every customer must have a shopping experience that exceeds his or her expectations.
• You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available).
• Together with your shopkeeper, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to them. You follow up and act accordingly by using proven solutions and good examples. You define your individual contribution and goals for delivering the department plan.
• You are passionate about the IKEA products in your shop. You create a high level of knowledge about the products’ features and benefits, and share this with customers and your team.
• You are proactive in finding opportunities and acting on them to maximise sales through understanding customers and the local market and keeping an eye on competition.
• You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You execute meaningful actions that are based on the outcome of a key performance indicator analysis at shopkeeper level.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

Requirements

• Business-minded and result-driven with a customer focus.
• Experience of working in a customer and commercial-oriented business.
• Experience of actively selling through understanding customers and their needs.
• Open to change/highly flexible.
• Ability to work together in a team and make quick decisions and take personal initiatives (often with a high sense of urgency).
• Ability to prioritise and organise your own work to make efficient use of the time available.
• Willing to multiskilling, able to work in more than one section/department in the store.
• Willing to work on weekend, shift hours and public holidays.