IT Technical Services Associate

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly to serve >1 million customers annually and employ more than 1,000 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview

The IT Technical Services Associate provides daily hands-on support to the organization’s end user devices including laptops, desktops, peripherals, software applications, printers, etc. This role involves responding promptly to IT support requests and tickets, serving as the primary point of contact for all IT-related issues at the Roseville, CA office. The Associate ensures end-user satisfaction by demonstrating strong interpersonal skills while interacting with colleagues from various departments.

** This is a hybrid position requiring up to (3) three days per week of onsite work at the Roseville, CA.**

What You'll Do

• Provide first-level technical support to end users, including debugging and resolving problems.
• Troubleshoot hardware and software issues and conduct regular maintenance and upgrades of hardware devices.
• Install, configure, and maintain computer systems and networks
• Assist in the setup and maintenance of IT equipment
• Document and track issues and resolutions in the ticketing system, including Maintain detailed documentation of IT systems, configurations, and procedures.
• Collaborate with other IT team members to resolve complex issues
• Conduct training sessions for users to enhance their understanding of IT systems.
• Develop and implement data backup strategies to prevent data loss.
• Stay current on the latest developments in IT and recommend upgrades to enhance organizational efficiency.

What You'll Need to Succeed

• High school diploma required, some technical classes a plus
• 1 year of previous experience in a technical support role
• Experience with Azure Virtual Desktop, O365 Administration, Azure Active Directory Administration a plus
• Basic understanding of computer hardware and software
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!