VIP Account Manager

Sofia Stars is growing tremendously, and we continue to conquer new countries!

Role in a nutshell:

Now we are looking for a VIP Account Manager with German language who will be responsible for retaining VIP customers and increasing their lifetime value.

Qualifications and Skills:

✔️ 2+ years of experience in the iGaming business;

✔️ 1+ year of experience in portfolio managing;

✔️ Being able to search and find for solutions of customers’ issues;

✔️ Be patient and have negotiation skills;

✔️ Ability to think outside the box;

✔️ Sales driven and motivated to achieve monthly targets;

✔️ Stand for working independently;

✔️ Native/Fluent German Language;

✔️ Good English Language Skills;

✔️ Multitasking;

✔️ Time-managing;

✔️ Productiveness;

✔️ Flexibility.

Tasks and Responsibilities:

✔️ Analyzing customers’ behavior and keeping a personalized relationship with VIP clients & meeting their needs;

✔️ Comprehension of our products;

✔️ Monitoring customers’ performance & behavior in order to evaluate bonus crediting;

✔️ Ensuring that product compliance is being followed according to relevant regulations.

Why Sofia Stars?

✔️ Competitive salary and attractive KPI scheme;

‍‍✔️ Learning and development opportunities and interesting, challenging tasks;‍

‍✔️ Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);‍

‍✔️ Working in a dynamic International company;‍

‍✔️ Ability for career and professional growth within the company;‍

‍✔️ Social benefits and team building;‍

‍✔️ Sunny, spacious office;‍

‍✔️ Sports card (Multisport);‍

‍✔️ Birthday celebration present;‍

‍✔️ Newborn gifts;‍

‍✔️ Wedding gifts;‍

‍✔️ Food vouchers, breakfast & fruits, and snacks available in the office.