We are looking for a Service Request Specialist for our team of BRO-professionals!
This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!
โ Requirements:
โ๏ธ College degree in computer or IT related field, or equivalent experience
โ๏ธ Experience with bug and issue tracking system
โ๏ธ Flexibility to adapt to changing priorities and multitask in a fast-paced environment
โ๏ธ Strong active listening skills and excellent written and oral communications skills
โ๏ธ Excellent customer service orientation
โ๏ธ Strong attention to details; organizational and time management skills
โ๏ธ Knowledge of troubleshooting techniques
โ๏ธ Basic experience with SQL is nice-to-have
โ Duties:
โ๏ธ Prioritize and manage multiple service requests based on urgency and impact on customers
โ๏ธ Review and analyze service requests to determine if manual configuration or configuration via DataBase is required
โ๏ธ Create configurations using BackOffice tools or bulk scripts
โ๏ธ Test and troubleshoot configurations to ensure they meet required specifications
โ๏ธ Troubleshoot and resolve issues related to configurations or escalate them to appropriate team members for resolution
โ๏ธ Identify opportunities for process improvements from technical side
โ We offer excellent benefits, including but not limited to:
๐ง๐ปโ๐ปLearning and development opportunities and interesting challenging tasks;
๐Official employment in accordance with the laws of Cyprus and the EU, registration of family members;
โ๏ธ Relocation package (tickets, staying in a hotel for 2 weeks);
๐๏ธโโ๏ธ Company fitness corner in the office for employees;
๐ Opportunity to develop language skills and partial compensation for the cost of language classes;
๐ Birthday celebration present;
๐ Time for proper rest and 24 working days of Annual Vacation;
๐ฒ Breakfasts and lunches in the office (partially paid by the company).
Join BrainRocket and rock with us! ๐
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