Sr Customer Service Print Specialist

Customer Service Print Specialist

Overtime Status: Eligible, Non-exempt

Annual Salary: €30,000 to €40,000 EUR

Work Location: Remote

Who we are

Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and professional customer service. Our printing solutions combine expert knowledge with the latest technology to give individuals and businesses unparalleled online shopping experiences.

People are at the center of everything we do. Fueled by idea-sharing and collaboration, our diverse and inclusive team leverages every member's strengths and skills to ensure they can grow in a thriving, dynamic environment. Your work will directly contribute to the success of our business and ultimately help customers realize their ideas as tangible, lasting creations.

What we need

Position Summary: As a Customer Service Print Specialist at Mixam, you will be the frontline contact for our customers, providing assistance with their print orders, troubleshooting issues, and ensuring a seamless customer experience. This role requires a deep understanding of print production processes, excellent communication skills, and a passion for helping customers achieve their printing needs.

Your Key Responsibilities:

• Provide exceptional customer service via phone, email, and live chat.
• Assist customers with placing orders, navigating the website, and understanding product options.
• Troubleshoot and resolve customer issues related to print orders, including quality concerns, shipping issues, and order discrepancies.
• Collaborate with the production team to ensure customer specifications are met.
• Educate customers on print products, services, and best practices.
• Maintain accurate and detailed records of customer interactions and transactions.
• Continuously seek opportunities to improve customer service processes and enhance customer satisfaction.

Your Skills and Qualifications:

• Minimum of 3 years of customer service experience, preferably in the printing industry.
• Minimum 2 years experience working in Prepress
• Ability to speak both English and German effectively
• Familiarity with print production processes and terminology.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with customer service software and tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong interpersonal skills and a customer-centric mindset.
• Basic knowledge of graphic design software (e.g., Adobe Creative Suite) is a plus.
• Understanding of different printing techniques and materials.

*This position will be hired via EOR for a 12 month period

DEI/Environmental Statement

Join our team and be part of a transformative journey where diversity, equity, and inclusion (DEI) are not just words but integral values that shape our culture and drive our success. We believe that fostering a diverse and inclusive workplace not only strengthens our team but also fuels innovation and creativity.

Moreover, we are deeply committed to protecting the environment and minimizing our ecological footprint. From reducing waste and carbon emissions to implementing sustainable practices across our operations, we strive to be stewards of our planet. By joining us, you'll not only contribute to meaningful work but also be part of a company that prioritizes social responsibility and environmental sustainability.

Together, let's create a future where everyone feels valued, empowered, and inspired, while also safeguarding the beauty and vitality of our planet for generations to come.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the ‘diamond in the ruff’ that we are waiting for! We look forward to your application.

Mixam is an equal opportunity employer and committed to providing an open, welcoming environment for everyone.