Senior Enterprise Solution Architect

About the role:

The ECAD Enterprise Solution Architect is a highly skilled individual with a combination of deep technical ECAD expertise along with excellent communication skills who plays an indispensable part in bridging the gap between Altium Electronic Design Sales, customer technical requirements and the Altium Deployment services team.

The ideal candidate will have a strong background in ECAD presales activities including working directly with Enterprise Account Managers to qualify opportunities, demonstrating product functionality in the context of our overall solution, and developing customer success and deployment plans in support of Enterprise post-sale activity.

The ECAD Solution Architect ensures that there is a full technical understanding of the ‘as-is’ customer environment and can discuss and demonstrate the value of Altium’s Enterprise solutions (AES) in the context of their specific ‘to-be’ requirements.

This role includes the ability to demonstrate effectiveness in understanding both internal and external stakeholder requirements, define strong technical strategies in the context of the customers business goals and provide clear communication regarding the value of Altium solutions based on customer-specific technical requirements.

A day in the life of our ECAD Enterprise Solution Architect:

• Work closely with ECAD Enterprise Account Managers, Solution Architects and Deployment Engineers to understand customer requirements and define technical solutions to support the strategy
• Conduct Discovery calls to understand the current customer environment, business goals, technical challenges
• Conduct product demonstrations, presentations and technical training sessions for customers
• Manage the technical strategy, ensuring the customer’s requirements and expectations are properly set
• Serve as the primary technical point-of-contact for customers and assist them with product requirement definition, integration and specific adoption issues during presales stage
• Build excellent customer relationships and provide technical influence to help them to adopt recommended best practices
• Work with the Deployment team to help handle escalations of deployment and customer productivity blocking issues by coordinating related activities with Sales, R&D, and Customer Success (Tech Support)
• Collaborate with R&D/engineering teams to identify and resolve product/performance issues
• Participate in product development review meetings and represent the voice of the customer
• Become a trusted technical advisor by proactively staying up-to-date on industry trends, competitive products and positioning
• Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES
• Ability to create technical presentations and demonstrations to target individual customers on an as needed basis
• Travel to customer sites as needed to better understand requirements and/or provide onsite technical support

Who you are and what you’ll need for this position:

• Bachelors/Masters Degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience
• Experience working in an ECAD presales Enterprise role or related position
• At least 5 years of experience in ECAD presales Enterprise engagements, customer success, account management, and/or a client-facing role in Electronic Design Automation (EDA)
• Experience with ECAD tools including schematic and PCB design, project data management, library/component management, PLM integration, MCAD Collaboration, process definition and management, workflows and signal integrity analysis
• Ability to engage customers at business level to drive alignment, and execution of ECAD strategy
• Ability to be highly effective in a team and matrix management organization
• Excellent written and verbal communication skills
• Ability to travel 30%

South Korea Benefits

✈️ Annual leave

👶 Family medical, maternity, paternity, fertility and menstruation leave

❤️ Congratulatory and bereavement leave entitlement and pay

🤒 Paid sick leave and health checks

🎊 Public holidays

🏥 Medical Insurance, health check

🚘 Travel allowance

🖥 Home internet allowance

🥪 Meal allowance

🧘 nilo.health Employee Mental Assistance Program

🎖️ Child scholarship funds

🎁 Work anniversary, congratulatory, and condolence gifts

🥳 Employee referral and employee-of-the-month programs

📚 Professional development support

🗣 English language courses

🏦 Defined contribution (DC) pension scheme