IT Support Specialist

Piping Technology & Products is a rapidly growing American manufacturer that makes and supplies specialty piping products to customers around the world. Located on more than 40 acres and employing more than 600 employees, Piping Technology manufacturers pipe supports, expansion joints, pre-insulated pipe shoes and more. The company has begun a leadership transition and as a part of this transition, it is increasing its investment in technology.

The IT Support Specialist position will provide technical support to end-users and resolve hardware, software, and network issues in a timely manner

Job Responsibilities

• Provide a good user experience in their use of company IT services and devices
• Resolve hardware, software and network issues that arise in a timely manner
• Set up, maintain, and upgrade company computers, printers, mobile devices for users as needed
• Promptly resolve and close tickets in the helpdesk ticket tracking system
• Maintain accurate documentation of IT procedures, configurations, and inventory

Requirements

• Strong interpersonal skills
• Amazing written and verbal communication skills
• Ability to analyze technical problems and provide effective solution
• Willingness to be hands on with the equipment
• Good instincts for what comprises a great user experience
• Ability to be self-motivated in prioritizing and completing tasks
• Has the technical understanding to resolve network issues (LAN, VPN, DNS, DHCP, firewall rules, etc.)
• Able to troubleshoot and resolve Windows and Mac operating system issues
• Standard work hours are 8am to 5pm Mon-Fri, 8am to 12pm Sat.
• Must be able to lift a minimum of 50 pounds

Bachelor’s degree preferred, but not required

2 years of industry experience is preferred

A+ Certification preferred, but not required

Google Workspace experience preferred, but not required

Experience with ticketing systems for issue tracking preferred, but not required

Job Type: Full-time

Benefits

• Health insurance.
• Retirement plan benefits.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Pay range $20~$24 / hr depending on experience