Senior Customer Growth Manager

• Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
• Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution
• Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
• Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Requirements

• Minimum 8 years of experience in a similar capacity in the SaaS/payments
space
• Self-starter who takes accountability for getting things done and delivering
results
• Have fantastic communication skills
• Have an empathetic mindset
• Someone who can remain calm when under pressure
• Have integrity, believe what we say, and do the right thing
• Are a team player as well as a proactive individual contributor
• Are a creative thinker with the ability to troubleshoot issues quickly and
effectively
• Work well in a fast-paced environment
• Are analytical and comfortable making and acting upon data to make decisions
• Are willing to challenge the status quo and confidence to deliver an alternative
approach
• Have outstanding relationship building skills, both internally and with prospects