German Speaking Customer Support Specialist

Patrique Mercier Recruitment is currently hiring a German Speaking Customer Support Specialist to work remotely in Greece for Booking.com. This is an exciting opportunity to join one of the leading online travel agencies and provide excellent customer support to German-speaking clients.

As a German Speaking Customer Support Specialist for Booking.com, you will be responsible for assisting clients with inquiries, resolving issues related to their bookings, and providing guidance on travel destinations and services. You will play a crucial role in ensuring customer satisfaction and maintaining strong client relationships.

Our client, Booking.com, is known for delivering exceptional customer support and offers a collaborative work environment. This remote position allows you to work from the comfort of your own home in Greece while still being an integral part of the company's customer support team for Booking.com.

Responsibilities

• Respond promptly to German-speaking client inquiries via email, chat, or phone
• Provide accurate and helpful information on bookings, travel destinations, and services
• Assist in resolving client concerns or issues related to their bookings
• Maintain a high level of professionalism and customer service
• Collaborate with team members and internal departments to ensure timely and effective solutions
• Document and update client interactions and transactions
• Stay updated on product knowledge and company policies
• Adhere to established procedures and guidelines
• Meet or exceed performance targets and metrics

Requirements

• Fluency in German and English, both written and spoken
• Prior experience in customer support or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to handle multiple tasks and prioritize effectively
• Proficiency in using computer systems and customer support tools
• Self-motivated and able to work independently
• Reliable internet connection and a quiet workspace
• Flexibility for working shifts, including weekends and public holidays
• Positive attitude and willingness to learn

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )