Service Desk Onsite Engineer

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunities for 1 x Service Desk Onsite Engineer (Apple + Wintel knowledge) to join our growing Melbourne Service Centre Team.

The Melbourne role will be based in Abbotsford and will also require travel between customer sites which are both located within Metro and regional VIC as well as phone based support work within our Abbotsford office.

We operate 4 days in the office/onsite with 1 day work from home on Wednesdays.

Provide Onsite and remote Incident resolution and fulfilment of onsite desktop activities and ensure the smooth operation of IT services for our customers.

Assisting remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents, reducing the volume of incidents by identifying and eliminating root cause through pro-active problem management process.

Assist the projects team with deployment of new infrastructure (desk and server side) and act as the key technical representative of bA managed services.

Setup new PC’s, phones, and mobile devices as per customers' existing documented processes and carry out the Software installation of preapproved desk side software.

Diagnose and resolve complex technical issues related to macOS, iOS, and Apple hardware using advanced diagnostic tools and methodologies.

Troubleshoot and resolve issues related to Apple devices, such as Macs, iPads, iPhones.

Requirements

2+ years of experience working within a Service Desk or Field Services role.

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).

2+ years Active Directory, DNS, DHCP and group policy experience

2+ years experience working with a ticket management system.

2+ years experience Configure and optimize macOS and iOS environments for enterprise settings, including custom imaging, system deployment, and user account management.

Previous MSP/IT Services experience

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

Valid Microsoft

VMWare, CISCO and ITIL certification desired but not essential.

Apple Certified

Benefits

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.