Customer Success Manager

Who we are:

BoostDraft is a pioneering software engineering firm revolutionizing the legal drafting landscape with our assisted document editor, effectively eliminating inefficiencies. Founded two years ago by graduates from MIT and Stanford, our initial focus was primarily on the Japanese market. However, within this short span, we've witnessed remarkable growth, boasting over 7,500 paid users, with 17 out of the top 20 largest law firms now utilizing our software.

Our success in Japan has largely been fueled by word-of-mouth referrals, as we've employed minimal marketing efforts. Additionally, we've secured numerous long-term, large-scale contracts with renowned enterprises and law firms. As a result, we have been highly profitable from Day 1 and have experienced exponential growth without outside funding.

For more information, please visit: [https://link.boostdraft.com/gnop>

Why BoostDraft needs you:

As we expand into the US market, we've received encouraging feedback from American legal professionals. Nonetheless, it's important to acknowledge that there are nuanced differences between the Japanese and US markets that we're navigating. While we have gradually and steadily expanded our presence in the US without investing in marketing thus far, we're now ready to elevate our efforts to the next level. To achieve this, we seek the expertise of a customer success professional, who has a good understanding of transactional lawyers

What you will do:

As the first Customer Success in the US,

• Develop user manual / training material for users to utilize BoostDraft
• Understand the attorney's work and provide an explanation of which BoostDraft features are useful in each case.
• Conduct interviews with customers to understand inefficiencies in their daily work, categorize pain points, and collaborate with Product Managers to put new features on the product roadmap

Requirements

Required Qualifications -

• At least 2 years of experience in legal-related work
• Strong interest in working at an early-stage startup and cutting-edge technology
• Good at writing and explaining features. Eager to develop user manuals and onboard videos
• Highly skilled in soft communication and the ability to handle complex request

Desired Skills -

• Experience in working at an early-stage IT start-up
• Experience in working in a customer success team

※We are also open to someone with lawyer or attorney experience, even if he/she doesn't have work experience in startups or customer success teams

Nice to have -

• Experience with graphic design tools and creating visual materials

Benefits

Why you should join BoostDraft:

• Great learning opportunities await as you work closely with the founders and exceptional team members from one of the world's top companies.
• Experience working in a diverse, highly international environment, collaborating with individuals from regions including the US, Canada, Taiwan, Japan, Singapore, China, and others.
• Engage in numerous opportunities to interact with industry leaders who are dedicated to delivering products that offer an exceptional user experience.
• Embrace total freedom with our fully remote setup, ensuring you have the flexibility to define and manage your work-life balance effortlessly.