Product Operations Executive

• You develop an excellent detailed understanding of how all the existing service related systems and products in the DH universe function and their impact on operations
• You own implementation of key service product feature rollouts and standardization across the region in collaboration with the central products and local country teams
• You facilitate and lead calibration sessions with operations and product (Regional & Global) for improvement
• Be a key voice of service side of products while discussing and driving key topics with our multiple global product teams
• You design and deploy system/tools health-check framework
• You lead requirements gathering for new systems development in-sync with all key business stakeholders across regional and global
• You drive top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of system/product improvement opportunities
• You mentor System Improvement projects to drive creation of the most efficient possible SOPs for operations
• You work closely with our Operations & Contact Center teams in all our 8 markets as well as with Delivery Hero's global Ops team

Requirements

• 3+ years relevant experience working in customer or partner operations environments
• You have at least a Bachelor’s degree from a leading university
• You are highly passionate about increasing efficiency & creating scalable products and systems; and have experience to back it up
• Strong product understanding and track record of successful execution
• You are a doer and a free thinker. You accept and adapt constantly to change
• You have a hands-on mentality, drive, and exceptional analytical skills
• You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of shaking the status quo
• Strong analytical skills
• Excellent English communication skills, both written and spoken. (German not required)

Additional information

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.