Associate Director- Value Realization

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Customer Success at Innovaccer

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you

About the Role

Your main role is to lead and manage key analytical initiatives to evaluate and expand the value realized (or ROI) from Innovaccer’s products and services. Additionally, you will work with customers to develop and deploy best practice clinical and operational workflows in an effort to increase value realized. This will be accomplished by:

• Partnering with analysts to strategically drive robust quantitative and qualitative ROI analytical models, scripts, and frameworks, comparing benchmarks and best practices to recommend value-maximizing strategies to customers through interactive presentations and story-telling.
• Prioritizing, coordinating, and managing the asset build-out of Innovaccer’s value lever offerings across product, clinical expertise, and analytics to ensure robustness and coherency of solution roll-out and refinement.
• Participating in pre-and post-go live baselining value assessment and optimization activities spanning across various healthcare domains
• Completing all above items in a timely and accurate manner, with little supervision.
• Analyze the client data against Benchmarks to provide insights and opportunities with suggested operational strategy
• Ability to adapt to unique situation and client specific requirements that requires thinking of quantifying “value” of Innovaccer products through non-traditional methods
• Demonstrate as SME for all types of Value Based Programs from Medicare, MA Plans and Medicaid for Adults and Pediatrics as well as for specialties.

A Day in the Life

• Collaborate effectively with internal and external stakeholders during all phases of project lifecycle, including but not limited to: company senior leadership, account delivery leads, Innovaccer’s service delivery team and customer stakeholders
• Play a lead role to apply project management disciplines to ensure clear communication of objectives, take ownership of tasks, guide and influence team members in a matrixed reporting environment and navigate timely deliverables
• General understanding of information/system lifecycle in healthcare assets and delivery
• Inspire and motivate the delivery team by showcasing the impact of their work.

What You Need

• Demonstrate a good understanding of the principles of value- based care and alternative payment models in the US healthcare delivery ecosystem
• At least 5 years of US healthcare management and/or consulting experience
• Experience with payor contracts as desired experience
• Familiarity with the typical MSSP reports content and schedule of release, PUF files, Typical Payer performance and JCC reports provided to clients as well as MMR reports
• Content and relevance of MA Rate Books and Rate Calculation report
• Content available in CMS data.gov site
• Excel and Google Sheet for modeling skill
• Adeptness at data manipulation on MS Excel and or google sheets and story-telling with numbers on MS Powerpoint and google slides
• Excellent written and oral presentation skills, with the ability to engage, inspire, build credibility and engender trust across all levels of an organization
• Experience in developing and managing project timelines
• Flexibility to work with teams based in India and the US
• Ability to translate ambiguous questions related to healthcare into formal hypotheses
• Ability to develop robust analytic frameworks to evaluate hypotheses
• Ability to define technical roadmaps

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year.
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
• Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.
• Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.