Head of Consultant Relations

Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023)
• CNBC Disruptor 50 List (2022, 2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
• Great Place to Work certified (2020, 2021, 2022, 2023)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

We are seeking an experienced and dynamic Head of Consultant Relations to lead our efforts in building and maintaining strategic partnerships with healthcare benefit brokers and consultants. The ideal candidate will have a proven track record in the healthcare benefits industry, exceptional relationship-building skills and a deep understanding of the benefits consulting landscape. This role will lead a team of consultant relations professionals and will drive initiatives to enhance our market presence and strengthen our partnerships.

In this role, you will act as a vital feedback loop and liaison between the consultant community and Maven, ensuring that insights and feedback from our partners directly inform our strategies and initiatives. This position requires close collaboration with our Sales, Client Success, and Marketing teams to align partnership efforts with overall business goals. The VP will be instrumental in identifying new opportunities, addressing challenges, and enhancing the value we provide to our partners.

Our ideal candidate is a well-connected professional with an extensive network of relationships within the healthcare benefits industry. They have a proven track record of leveraging these connections to drive successful partnership initiatives, resulting in tangible business growth. This individual will bring a strategic mindset, exceptional communication skills, and a deep understanding of the dynamics of the benefits consulting landscape. Their ability to foster strong, mutually beneficial relationships will be crucial to our mission of expanding our market presence and delivering superior value to our clients and partners.

Key Responsibilities:

• Strategic Partnership Development:
  • Develop and cultivate relationships with key healthcare practice and consultant leaders across national and regional consulting firms.
  • Develop and implement a comprehensive partnership strategy to enhance the organization's market reach and influence.
  • Collaborate with internal stakeholders to align partnership efforts with business objectives and goals.
• Team Leadership and Development
  • Lead, mentor and develop a team of consultant relation professionals
  • Foster a high performance culture, ensuring team members have the necessary skills, resources and support to succeed
  • Set clear goals, expectations and performance metrics for the team, conducting regular evaluations and providing constructive feedback
• Relationship Management:
  • Serve as the primary point of contact for all consultant relations.
  • Maintain strong, ongoing relationships with existing partners and develop new relationships to expand our network.
  • Conduct regular meetings, presentations, and training sessions with partners to ensure mutual understanding and alignment.
• Market Insights and Analysis:
  • Stay abreast of industry trends, market conditions, and competitive landscape.
  • Provide insights and feedback to internal teams to inform product development, marketing strategies, and sales tactics.
  • Monitor partner performance and develop strategies to optimize collaboration and outcomes.
• Collaboration and Cross-Functional Leadership:
  • Work closely with sales, marketing, product development, and customer service teams to ensure cohesive and effective partnership initiatives.
  • Facilitate communication and collaboration across departments to support partnership goals and objectives.
  • Lead, mentor, and develop a team of professionals focused on consultant relations and partnerships.
• Performance Metrics and Reporting:
  • Establish key performance indicators (KPIs) to measure the success of partnership initiatives.
  • Regularly report on partnership activities, outcomes, and opportunities to senior leadership.
  • Utilize data-driven insights to refine and improve partnership strategies and tactics.

Qualifications:

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field; advanced degree preferred.
• Minimum of 15 years of experience in the healthcare benefits industry, with significant experience in benefits consulting.
• Proven track record of developing and managing strategic partnerships with healthcare benefits brokers and consultants.
• Exceptional relationship-building, negotiation, and communication skills.
• Strong strategic thinking and analytical abilities, with a focus on driving business growth and value.
• Ability to work collaboratively across functions and influence stakeholders at all levels of the organization.
• Highly motivated, results-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Willingness to travel as needed to support partnership initiatives.

For candidates in NYC, CA, CO, the base salary range for this role is $220,000 - 270,000 per year. You will also be entitled to take part in the company bonus program and receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Annual professional development stipend and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.