Salesforce Analyst

The CRM Analyst will work with the Global CRM team to identify opportunities for applying CRM, and related tools to support the global user community in accomplishing their goals. Areas of focus will span multiple Business Units and functionality, mostly within Salesforce.com, but will also involve integrated tools for Marketing Automation, CPQ, E-sign, different Sales Enablement tools, CTI, automated testing tools. Job responsibilities include setting up new users, providing support regarding existing and potential functionality, requirements gathering, delivering change requests and support users with UAT, identifying system issues.

What you'll do?

• Provide daily end-user support through cases raised on Salesforce.com;
• Define user profiles, update permissions, share rules, public groups, dashboard folders, email template folders;
• Setup new users in Salesforce.com;
• Collaborate with business analysts and developers to deliver changes and solve system issues;
• Complete basic changes in Salesforce.com following the change process;
• Create custom reports and dashboards;
• Participate and sometime lead user acceptance testing for major projects;
• Provide best practices and ongoing support to the business and other team members;
• Manage the understanding of project, client and business criteria;
• Define requirements and recommend solutions to internal clients;
• Negotiate prioritisation requirements with business leadership teams;
• Identify measures to improve delivery and customer satisfaction;
• Escalate all business systems projects that are, or at risk of being, outside agreed parameters;
• Develop company information workflow programs by working with other functional units to meet business criteria.

Requirements

What you'll bring?

• 2 years' experience with Salesforce.com configuration and delivering on custom development work;.
• Knowledge of Salesforce.com and general CRM concepts;
• Experience with related tools such as Configure Price Quote (CPQ), e-signature, and CTI (if applicable);
• An advantage would be Salesforce Admin certification (ADM201);
• Written and verbal fluency in English is necessary.

Additional information

What you will get:

• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
• Opportunity for flexible working hours and home office.
• Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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