Senior Operations Support Systems Engineer

About Megaport

Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 250 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

Our Team Culture

Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

The Role

Megaport is looking for an experienced hands-on OSS and operations automation engineer. The purpose of the role is to continue the implementation of our Network Management and Service Management system, implement synergies with existing tools and develop automation for day-to-day work. Your customers are the front line support team, customer and network operations engineering teams (NOC).

To be successful in this role you will need to be experienced in relevant technologies, have excellent interpersonal skills, have the ability to project manage dependencies across technical departments and lead the implementation of operations tools/automation strategy.

We are looking for someone who is excited to lead the journey of developing this capability, there is an abundance of high value opportunities in this space for Megaport. Proven experience in designing, implementing and maintaining OSS and BSS tools is a must. The ideal candidate would have a genuine interest in analyzing measurable operations work activity, explore opportunities to develop systemic automations and manage the design and implementations of the identified opportunities

What you’ll be doing:

• Analyze the business requirement in collaborations with key operations stakeholders and prepare effective solutions.

• Work with internal technology teams to architect a solution to address the business requirement.

• Present the solution to Business Unit managers and execs for sign-off.

• Own the deployment of the agreed solution; design, project management, implement, QA and release.

• Design, implement and maintain the infrastructure and applications required to deliver the capability.

• Design and implement integrations between new and existing systems.

• Ensure all systems developed are monitored and alert when failures occur.

• Maintain design and specification documentation for the assigned projects in Megaport’s KB system.

• Develop all test strategies and procedures for all OSS & BSS work and provide support to all fault analysis on programs.

• Provide upgrades to all processes and integrate all third party products into the network.

• Perform troubleshooting on all processes and resolve all issues in the OSS & BSS platform.

• Provide periodic progress reports for management consumption.

• Must be bilingual in Spanish and English.
• 6+ years of relevant experience.
• Knowledge of telecommunication networks and cloud platforms, including MPLS, AWS and Red Hat OpenShift.
• Experience in Telemetry, SNMP & MIBs etc.
• Extensive experience in designing, implementation and maintenance of OSS and BSS tools.
• Experience in integrating systems and automating operations at scale.
• Experience in Network Management Systems.
• Experience with databases such as IBM DB2, PostgreSQL and MySQL.
• Experience and a good working knowledge of Linux operating systems.
• Advance Python coding experience. Any level of Perl coding experience is highly desirable.
• System Integration experience, leveraging REST, LDAP, Message Bus, OAuth and etc.
• Experience with config management and infrastructure as code tools.
• Comfortable taking part in an agile development process.
• Ability to work with little supervision, self driven, enthusiastic and independent professional.
• A deep analytical approach to solution development and problem solving.
• Excellent verbal and written communication skills.
• Passionate and experienced in automating things & ensuring systems scalability, reliability and security.
• This is an office base role in Mexico City.

What We Offer

· Competitive Compensation Packages

· Flexible working environments

· Birthday Leave

· Generous study and training program + 5 days paid study leave

· Additional Leave via Purchased Annual Leave Scheme

· Health and Wellness Program

If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.