Roadside and Rentals Strategic Contracts Coordinator

Job Description

Hybrid: Work physically at General Motors 3 times per week (TUE-THU)

Availability to work in Sao Caetano Do Sul

Role:

The Roadside and Rentals Strategic Contracts Coordinator is responsible for managing the Roadside Assistance and Rentals contracts for GM in South America region. This position is responsible for supporting the strategic direction and execution of initiatives within General Motors ensuring objectives, schedules, and budget goals are achieved. This person will focus on strategic planning and business transformation for our contact centers.

This Business Leader will support our global contact center strategy to continually improve the quality of front-line services, maximize customer satisfaction, and do so in the most cost-effective and efficient manner. The person will work closely with Regional leadership and Business Stakeholders, always aligned with Global leadership, to embed service transformation in the contact center organization, while working to achieve a culture of continuous improvement.

The main contracts managed by the leader are focused on Roadside Assistance and Rentals operations around the South America region.

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