Job Description

Current work authorization for Canada is required for all openings

You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

Business Overview

The Salesforce Developer, FCC, reporting to the Director, Business and Application Support, FCC, is responsible for the development and support of the Salesforce platform. As well as continually improving and enhancing the application, working alongside the Salesforce Analyst. The incumbent is required to have a strong understanding of the Salesforce platform and a desire to keep learning.

This includes support of Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for SalesForce.com and Marketo applications.

The Salesforce developer should understand all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

The role works closely with other team members within FCC to align with FCC’s Divisional and Organizational goals.

Key Accountabilities

Technical Support

• Develop comprehensive requirements to support business growth and new product
• Develop Einstein Analytics component
• Security minded and strong working knowledge of vulnerabilities around salesforce platform, SOQL and SOSL queries, Batch Apex and triggers, Salesforce API's(REST/SOAP/Metadata,etc), Flows, Lightning (Aura and LWC), Visual Force pages
• Lead in definition and estimation of project work packages, including systems design specifications, overall testing and implementation plans
• Develop and configure event management tool (Marketo)
• Complete required unit-testing and cooperate with other business teams to ensure timely, efficient, and errors-free implementation
• Participate in planning and execution of CRM and Events Management tools upgrades and migrations
• Participate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support
• Proactively promote enhancements to departmental processes, technical and business solutions
• Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partner
• Design and implement solutions to enhance efficiency, automation and client needs

Application Process

• Work closely with the Salesforce Analyst to test and deliver features as required
• Identify and gather requirements from users and stakeholders
• Assists with application enhancements in understanding business requirements
• Attends some business and technology meetings working closely with users to help
• identify business needs, system solutions and some cost-benefit analysis
• Follows the change management process for implementations and deployments
• Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partner
• Proactive system maintenance and code monitoring including security reviews,
• salesforce release development updates
• Design and build interfaces between salesforce platform and other applications
• Own solution delivery from technical design to production release
• Maintain security standards and perform code reviews and constructive feedback to team

Deliver seamless customer service through teamwork and collaboration

• Engage with business partners to gain understanding of their processes and objectives to deliver impactful solutions
• Accurately estimate project scope and deliver high quality solutions within agreed timelines
• Remain focused on customer needs; communicate clearly about what you need and expect from others to serve the customer; coordinate smoothly with others; share customer information; follow through on commitments, thank team members for their efforts on behalf of the customer
• Demonstrates a strong sense of personal ownership and commitment to achieving meaningful short and long-term results
• Advise on best business practices for each new departmental onboarding
• Demonstrated ability to deliver well-structured concise code, design, test, debug, deploy quality, Scalable and well-documented solutions following industry best practices and company standards
• Using continuous improvement methodologies, continually searches for and takes initiative to improve and/or eliminate ineffective processes to improve customer service or gain efficiencies

Skills, Knowledge and Experience

• 3 to 5 years core Salesforce platform development
• Proven knowledge and experience with service cloud, Sales cloud, digital experience cloud, community portals, Einstein analytics AI, Einstein GPT
• Sound knowledge and understanding about salesforce software and its functionalities.
• Excellent oral and written communication skills
• Proven ability to design, develop and test Salesforce solutions
• Strong understanding of system architecture and database design
• Experience in generating Salesforce reports
• Strong ability to adapt to new technologies quickly
• Strong ability to understand security, performance, and data management
• Strong planning and software implementation skills
• User Management and attention to detail
• Ability to understand importance of non-functional requirements
• Business Analysis and automating processes
• Analyzing Data
• Strong problem-solving skills and learner Mindset
• Excellent organizational and time management skills

Nice to Have

• Bilingual (French/English) verbal and written skills
• Development experience in brokerage market/ Financial Services
• CSC or IFIC certificate

Education

• University degree, preferably in Computer Science, or equivalent work experience
• Salesforce Certification – Salesforce Certified Platform Developer I, Platform II, Platform App Builder, Salesforce Service Cloud Consultant

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People

• Great Place To Work® Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team