Sales Service Engineer

At KONE, we’re people on the move.

Just like our escalators, elevators and doors, every day our people move in different directions. We employ over 60,000 people globally and no matter what our role is, no two days are ever the same.

What will be your main function:

Sales Service Engineer spends most of the time building new relationships and selling maintenance contracts and related digital services outside current customer base. He/she also passes modernization leads to modernization Sales.

Responsibilities and key activities:

• Proactively develops and creates customer relationships in his/her area of responsibility
• Ensures customer satisfaction and solves complaints with the rest of KONE team
• Responsible for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Responsible for finding customer needs and that KONE’s solution matches with the needs
• Responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits (sales funnel management)
• Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field
• Supports the finance function in money collection.
• Drives execution of her/his individual sales plan

Qualifications

• Min 3 years experiences in Sales Service position in multinational engineering company
• A strong technical background, preferably with experience in industry/technology.
• Excellent communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Experience in sales or a customer-facing technical role is highly desirable.
• Collaboration and Teamwork
• Excellent Communication Skills
• Resilience and Adaptability
• Customer-Centric Approach
• Analytical and Critical Thinking
• Sales Acumen

#LI-CW1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on _www.kone.com/careers