Technical Sales Operations Specialist

Remote position anywhere in Europe

Moodle with us!

At Moodle, we’re a mighty group of passionate people based in several countries around the world. We’re united by our dedication to enabling best-practice online learning, whether within educational institutions or workplaces, and we are looking for someone who aligns with our values and goals.

If you are a Sales Specialist who enjoys learning while having fun as we advance our mission, read on!

What your new team and job look like…

The Technical Sales Operations Specialist will be responsible for the technical management and optimisation of our Salesforce environment and other related sales and marketing systems. This role requires a blend of technical expertise, understanding of business needs and strategic thinking, enabling the individual to design and implement scalable solutions, and integrate Salesforce with other systems. The specialist will also oversee other commercial systems like HubSpot , 6sense and Intercom, ensuring they are effectively utilised and integrated with Salesforce.

At Moodle, no two days will ever be the same, but most days in this role usually involve a mix of:

• Identifying bottlenecks and inefficiencies within the sales process and implement solutions
• Optimising lead creation and assignment process of inbound leads from our webforms and chatbot to our downstream sales teams
• Integrating new acquisitions in to our support systems and processes
• Integrating new and existing systems in to Salesforce
• Creating reports and dashboards
• Prioritising and processing inbound technical commercial requests related to commercial systems as well as new feature requests.
• Liaising with key stakeholders to ensure any changes to products or services are reflected in training updates
• Working with external vendors to resolve complex technical problems
• Propose and maintain relevant information architecture in Salesforce & other related systems to ensure data cleanliness, alignment and standardisation of data across Moodle.
• Helping us moving towards and maintaining Salesforce as our single source of truth

Requirements

We’d love to meet you..

Especially if you can talk to us about your:

• Excellent presentation, writing, and communication skills in English
• A deep understanding of Salesforce and related systems combined with an understanding of sales and marketing business requirements.
• Well developed relationship management skills, with proven ability to influence, earn trust and effect change across a wide range of stakeholders and cultural backgrounds.
• Strong analytical skills including Excel skills with ability to analyse and make decisions based on data
• A customer centric attitude.
• Detail oriented and ability to document processes and guidelines
• Ability to work independently and take initiative, but also must be an enthusiastic team player with fresh ideas
• Proven experience building and maintaining reports and dashboards to provide insights to the sales, marketing and finance teams
• You feel comfortable working within remote-first teams
• Extensive experience with Salesforce administration and development, including knowledge of Salesforce architecture, custom objects, and automations.
• Experience managing data quality and integrity, including data imports, cleansing, and deduplication.
• Experience in Salesforce security settings and permissions to ensure data protection and compliance.
• Proficiency in Flows, Visualforce, and Salesforce Lightning components.
• Strong understanding of API integrations having integrated Salesforce with other systems, middleware, and usage of data migration tools.
• Salesforce Administration Certifications

Extra awesome if you:

• Understanding of Moodle ecosystem
• Fluency in additional languages such as Spanish
• Experience setting up a lead scoring model
• Experience using Hubspot, tools such as 6Sense/Zoominfo, Live Chat tools such as Intercom

Benefits

What life at Moodle is like…

Moodle has a globally diverse team with over 260 team members in more than 25 countries around the world. We’ve built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!).

What else, you say?

• Our team can work from anywhere, with a flexible working environment that promotes true work-life balance.
• We believe in motivating performance rather than micromanaging it, allowing you to feel empowered to do what you do best.
• Gaining new skills by learning from highly skilled peers, along with your own learning and development allowance each year to support your growth.
• Work with a global team on a worldwide platform and make a real difference.
• As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good.
• Other excellent benefits, like an extra 7 days paid leave to extend your weekends, recharge and enjoy a day off for your birthday!, ‘choose your own’ benefit options, flexible public holidays, and many more!

Does all this sound good? If yes…

• Click on the following link to apply.
  Add your resume and anything else you’d like to add… in English, please!
  Press send!

At Moodle, we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We’re committed to fair recruitment and selection practices, ensuring we draw from a diverse range of sources to attract and select the best person for the job. Learn more in our Diversity & Inclusion Charter.