AI Business Developer

Business Development is a unit within Customer Service Nordic, responsible for driving the strategy of Customer Service Nordic by leading business development and change initiatives. During the past year, we have been exploring what AI can do for us and as a result we have launched an ambitious plan for the next 2-3 years to accelerate our strategy utilizing the full potential of AI. We are now expanding the Business Development unit with dedicated AI Business Developers that will drive end-to-end delivery of AI initiatives to provide our customers with an improved and cost-efficient service experience.

As AI Business Developer, you will report to the Director of Business Development.

Main Responsibilities:

• Drive AI initiatives end to end, from idea to implementation
• Continuously analyze and iterate on improvement potential in delivery, both from a quality and efficiency perspective
• Create a deep understanding of the customer journey and become an expert on customers' service experience and expectations
• Monitor market trends and benchmark competitors' and other comparable companies' customer service offering
• Be a "go-to person" for the customer perspective internally within the customer service organization and towards other business areas within Vattenfall

Requirements

Your Profile

We are open to candidates with different levels of experience, but the most important thing is that you are a "doer" who gets things done. You should be driven by understanding how AI can help us develop and improve the customer service experience based on end-users' needs. You are self-driven and have a curiosity to look for challenges in delivery and present and implement solutions – guided by data. You work actively to build relationships internally and leverage your network to achieve your delivery targets. You prefer to work with short delivery processes, both by implementing smaller improvements with a short time to market and by dividing larger projects with long lead times into smaller partial deliveries. If you have experience in project management or participating in AI related projects, this is particularly advantageous.

• University degree within a relevant field
• Experience working with business or process development in customer service or similar operational environment
• Ability to analyze quantitative and qualitative data to identify problems/opportunities
• Excellent communication and collaboration skills
• Experience in change management and stakeholder management
• Experience in continuous learning/agile working methods/Lean is advantageous
• Experience in AI technology is advantageous
• Excellent English required, Swedish advantageous

Additional information

Location: Solna or Umeå

Application: Please send us your application with resume and cover letter by September 30, 2024.

We will be reviewing and interviewing candidates on an ongoing basis, so we kindly ask you to apply as soon as possible.

Selection tests are part of the recruitment process.

Information

For more information about the position, please contact the recruiting manager Sami Pulkkinen at [email protected].

For more information about the recruitment process, please contact Anna [email protected]

Union representatives for this position are: Shahriar Badiei (Akademikerna), Christer Von Ahn (Unionen), Mikael Mukka (SEKO), Cecilia Bodin (Ledarna). You can reach them via Vattenfall's switchboard, +46 8 739 50 00.

At Vattenfall, we are convinced that diversity contributes to building a more profitable and attractive company, and we strive to be a good role model when it comes to diversity. Vattenfall actively works to ensure that all employees have the same opportunities and rights regardless of gender, ethnicity, age, gender identity or expression, religion or other belief, disability, or sexual orientation.

Vattenfall is part of Sweden's critical infrastructure, so many of our positions are security classified. If this position is security classified, a security check will be carried out before employment, in accordance with the Security Protection Act.