Field Engineering Operations Manager

About Us

Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. dbt Labs pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and has been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering workflow. Today there are 30,000 companies using dbt every week, 100,000 dbt Community members, and over 4,100 dbt Cloud customers. You can learn more about our values here.

As a Field Engineer Operations Manager, you will be a key business partner to the technical field organization, working closely with teams across Solution Architects (SA), Post-sales Technical Account Managers (TAMs), and Onboarding. You will help drive the success of these teams by defining, designing, and delivering critical metrics and operational reports, ensuring that the technical field leadership has the insights they need to lead efficiently.

You will also manage essential tools, such as the SE productivity platform (Vivun), to track technical engagement, productivity metrics, and operational programs aimed at increasing the overall efficiency and productivity of the technical team. This role is critical in managing fiscal year planning, operational cadence, and strategic initiatives that contribute to the success and growth of the business.

In this role, you can expect to:

• Serve as a business partner to the technical field teams (Solution Architects, Post-Sales TAMs, Onboarding teams) to assist in daily operational activities
• Define, design, and deliver comprehensive key metrics and operational reports for technical field leadership at all levels—from executive leadership to individual contributors
• Manage and oversee the SE productivity platform (Vivun) to track technical engagement, KPIs, and overall team performance
• Design and lead core programs to drive improvements in technical team efficiency and productivity
• Manage fiscal year planning activities, including headcount and capacity planning, coverage models, quotas, and operational cadence processes like forecasting and quarterly business reviews (QBRs) in support of technical field leadership
• Act as a key partner to the SE leadership to drive customer growth and consumption
• Identify opportunities for process improvements and implement changes to drive organizational efficiency
• Collaborate with cross-functional teams to align operational goals with business strategies

You are a good fit if you have:

• Worked asynchronously as part of a fully-remote, distributed team
• Bachelor’s degree in Engineering, Business, or a related field
• 3-5 years of experience in operations management, field engineering, or a similar role within a technical organization
• Strong understanding of productivity tools (Vivun, Salesforce, etc.) for managing field operations and tracking key metrics
• Proficiency in data analysis and reporting tools to define and deliver business insights
• Excellent project management and organizational skills with a strong attention to detail
• Ability to work cross-functionally and influence decision-making across teams
• Strong communication skills and the ability to work effectively with leadership at all levels

Compensation & Benefits

• Competitive salary
• Equity stake
• Benefits - dbt Labs offers:
  • Unlimited vacation (and yes we use it!)
  • 401k with 3% guaranteed contribution
  • Excellent healthcare
  • Paid Parental Leave
  • Wellness stipend
  • Home office stipend, and more!

*Equity or comparable benefits may be offered depending on the legal limitations

What to expect in the hiring process (all video interviews unless accommodations are needed):

1. Interview with Talent Acquisition Partner
2. Interview with Hiring Manager
3. Team Interviews

Who we are

At dbt Labs, we have developed strong opinions on how companies should practice analytics.

Specifically, we believe that:

• Code-based transformations offer unmatched flexibility and transparency across various “multi-player” development to power everyone in the organization to collaborate on a common language
• Data analysts should adopt similar practices and tools to software developers
• Critical analytics infrastructure should be controlled by its users as open source software
• Analytic code itself — not just analytics tools — will increasingly be open source

It turns out that a lot of other people believe this too! Today, there are 30,000 companies using dbt every week, 100,000 dbt Community members, and 4,100 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter.

dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@dbtlabs.com if you need assistance or an accommodation .

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.

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