Technology Operations Analyst

Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Legal, Compliance and Supervision Application’s Distributed systems to ensure quick restoration of service degradation and hence minimal business impact.

Key Responsibilities

• Act as a single point of contact for phone calls, chats and emails from staff regarding IT Issues and queries
• Work as part of Operations team primarily supporting the Distributed applications
• • Respond to incidents as well as work to identify proactive incident circumvention.
• Support the Batch Operations that occurs nightly for Distributed systems
• Work on rotation basis during the day and night Operations shift to support both night batches and the day time Operations work alternatively
• Identify and recommend performance enhancements/improvements for applications
• Provide 24x7 on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends / holidays
• Incident & Problem Management
• Work towards quick resolution/recovery of the high priority incidents in a time-bound manner...