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Our Systems Support Technical Analyst provides software support via telephone and internet-based inquiries from customers and partners regarding QAD products, specifically Foreign Trade Zone or FTZ product in this scenario. Analyzes problems within QAD’s software applications, and recommends solutions to customers’ questions following QAD Development and Support quality processes, standards, and toolsets. Maintains log of problems and analysis steps including creation and review of reusable solutions, which are posted to QAD’s website for global reuse by customers and partners. Uses demonstrated knowledge to handle complex issues. Consult with the team lead, peers, and the global Support team to determine the best solutions.
This role is in a structured teaming environment, requiring continued learning and practice of existing product knowledge to maximize preparedness for any new issue.
What you will do:
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