Senior Insights Analyst

As a Senior Insights Analyst, you will serve as a member of our Evaluation Services team, and you will:

• Listen to recorded phone calls between our healthcare clients and their customers, and complete evaluations to capture the data that the client is seeking.
• Apply verbal and written communications to evaluate quality and compliance while revealing customer insights.
• Use your listening skills to concisely capture stated and implied messages and document them in our online proprietary system.
• Work independently and collaboratively with a virtual team to promote accuracy and consistency.
• Provide insights and trends to team leaders who will take the results to tell a compelling story to our clients.
• Become a subject matter expert in the programs and services offered by our clients.

Requirements

Our ideal Senior Insights Analysts has the following qualifications:

• Associate’s or bachelor’s degree preferred with a focus in health care, social work, English/writing, data analysis, or similar fields.
• 1-3 years of experience in health care, social work, compliance, quality assurance or similar fields.
• **Nurses (RN, LPN, etc.) and other healthcare professionals with...