CXP Creator Ecosystem Principal Designer

Location: Helsinki
Contract: Full time
Job Category: Product Design & User Experience

Zalando is Europe’s leading online platform for fashion and lifestyle, connecting 50+ million active customers, brands and partners across 25 markets. Our aspiration is to reimagine fashion for the good of all and be a more sustainable platform that is inclusive by design. Product Design at Zalando is a community of 200+ product designers, content designers, and user researchers.
Zalando’s newly formed Inspiration and Entertainment venture is seeking a Principal Designer to focus on driving the exciting future of its content creator ecosystem and related tooling.

This role sits in the Content Experiences team, which is responsible for building remarkable features and marketable experiences to support Zalando’s vision of being the go-to destination for quality fashion & lifestyle shopping and inspiration.

INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring – we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, and marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: [https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy>
Our employee resource groups: [https://corporate.zalando.com/en/our-impact/our-employee-resource-groups>

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
You are a hands-on seasoned designer with relevant experience designing content tooling with AI-powered solutions that enable creativity and efficiency. You are passionate about designing and delivering step-changing and scalable customer-centric solutions that leverage the latest technological advances.

You have strong foundational UX skills, concept design methods, user research, and workshop facilitation are essential, along with the ability to balance big-picture thinking and craft.

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING

• Define and design the content creator and talent experience – from joining the platform to collaborating with partners to monetize and connect their audience.

• Enable creators and talents to have customers truly experience their lifestyle on the platform.

• Explore, discover and define the entire content tooling experience, creating impactful strategies starting from definition to execution and learning.

• Explore, discover, and define how algorithmic tools can be leveraged in both internal expert and external creator assistance.

• Collaborate closely with the design team focusing on the customer-facing content experiences together defining optimal end-to-end experience.

• Collaborate with cross-functional teams, including Designers, Engineers, Data Scientists, and Product Managers, using creativity and new technologies to explore innovative solutions.

• Serve as a design thought leader by mentoring, sharing best practices, and contributing to the broader design community, while driving impactful, customer-focused design solutions.

WE'D LIKE TO MEET YOU IF

• You love designing innovative technology products and place humans at the center of your design process — ensuring that geeky tech and forward-looking experience design always serve real human needs
• You have experience working with platforms and tools using AI-powered solutions that drive proven customer and business impact
• You have experience establishing and evangelizing a tooling design system and its contribution process
• You have worked on ambiguous strategic projects, are able to create clarity amid uncertainty, and can guide team members through such projects
• You are happy working hands-on from sketching user flows through wireframing high-fidelity interaction design patterns
• You work strategically through your hands-on example and also, for example, by imagining the creator tooling vision, crafting design principles and delivering design R&D
• You can quickly understand and give structure to new challenges; shape meaningful project briefs, know how to orchestrate quantitative and qualitative user research to collect insights and test hypotheses, and align diverse business stakeholders behind a common vision.

OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer:

• Centrally located and accessible office in Kamppi, Helsinki city center, with diverse working and entertainment spaces and healthy snacks and drinks available.
• Hybrid work model of up to 60% remote work and flexible working times.
• 40% Zalando shopping discount for employees, employee share shop, bike benefit, and Edenred benefits for lunch, sports and culture, commuting and massage.
• Extensive occupational health care and child care benefits.
• Additional holidays and volunteering time off.
• Supportive and active international community of colleagues for onboarding, mentoring, continued learning and for having fun through diverse offering of meetups and events, knowledge guilds and Employee Resource Groups with open source commitment.
• Relocation assistance for internationals.

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us.

For more information about our office and teams in Helsinki, please visit:[https://jobs.zalando.com/en/?gh%5Fsrc=22377bdd1us>

Please note that all applications must be completed using the online form - we do not accept applications via email.