Senior Product Designer

About The Role

As a Senior Product Designer for the Mobility design team, you'll build experiences end-to-end. You’ll be integrating yourself to solve journeys from the moment Customers open the Gojek app to booking a ride, enabling our driver partners to connect to their customers as well as their community, as well as to leverage our business partners to grow.

Your main challenges will be to understand multiple conflicting POVs and craft a holistic solution while considering the products’ short-term and long-term runway. You will act as a thought partner for other teams within Gojek: Researchers, UX Writers, Business, Marketing, DLS, Engineering, etc. You will be initiating and leading workshops to align principles, brainstorm on product scope and roadmaps, ideate solutions for bleeding-edge problems, and hone your craftsmanship skills to deliver enjoyable and impactful experiences to Gojek’s millions of users!

What You Will Do

• Build/improve user experience towards business objectives by collaborating very closely with product teams
• Be an advocate for the user by aligning the team on the importance of user-centric metrics when defining product strategy
• Mentor and coach a team of designers, providing them with a path to career success
• Set up user research practices in collaboration with researchers, products, and fellow designers

What You Will Need

• Have very solid understanding of design principles, and have experience utilising them to build digital products
• Have first-hand experience in building and maintaining a DLS
• Have at least 6 years of experience in building mobile and web user experiences, preferably for high-growth consumer-facing as well as B2B products
• Have hands-on mobile and web UI skills to translate wireframes into beautiful and intuitive screens
• Do not shy away from getting feet-deep into quantitative and qualitative data
• Understand user segments and their implications on the design process
• Challenge established beliefs both internally within the design team and across functions. Ask a lot of fundamental questions!
• Know what it takes to get things moving really fast

About The Team

The Gojek Design Team is a vibrant, diverse collective of around a hundred designers spread across two countries, we are creative thinkers and innovators who are passionate about solving complex problems and creating impactful user experiences. We value collaboration, delight, and a user-first mindset. Working with us means being part of a supportive environment where your ideas are valued, and you have the freedom to experiment and grow. Together, we envision, create, and support products and services that profoundly improve the lives of our customers.

Since our humble beginnings in 2015 as a small team of 15 designers, we’ve expanded in tandem with Gojek’s growth, bringing over 24 different products to life. Along the way, we’ve tackled numerous challenges, from refining our design processes to fostering a design-centric philosophy company-wide. Our journey has been one of continuous evolution, improving the quality of our outcomes, expanding our influence within the organisation, and relentlessly advocating for our customers. We're committed to continuous learning and improvement, and we celebrate our successes as a team.

Join us, and be a part of a team that’s not just shaping products but transforming lives of millions of users across Southeast Asia.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.