Cloud Governance Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Key Responsibilities:

• Develop and implement governance strategies, policies, and procedures to standardize business operations and ensure compliance with regulatory requirements.
• Design and deploy automation solutions to streamline repetitive tasks, workflows, and decision-making processes across business units.
• Collaborate with stakeholders to identify service level objectives (SLOs) key performance indicators (KPIs) and metrics for measuring operational efficiency, effectiveness, and compliance.
• Utilize data analytics and business intelligence tools to build dashboards and analyze operational data, identify trends, and provide actionable insights to service owners
• Work closely with IT, Finance and product engineering development teams to identify opportunities for automation, optimization and standardization

Requirements

• 3+ years Current Cloud experience with either EC2, VPC, S3/GCS, IAM, and AWS/GCP CLI.
• Experience establishing and maintaining strong working relationships with a wide variety of business groups (Development, Product, Network Engineering, Voice Engineer, Security, etc.).
• Hands-on experience with cloud security controls, identity and access management (IAM), network security, encryption, and data protection mechanisms.
• Proficiency in CI/CD programming, scripting (e.g., Python, PowerShell) and automation tools (e.g., Terraform, Ansible) for cloud governance and infrastructure management.

Preferred Qualifications

• Knowledge of Kubernetes’ best practices.
• Experience with Microsoft Active Directory Federation Services (ADFS)
• Experience with Okta integration
• Result orientated, self-starter
• AWS certified
• GCP certified

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

#LI-ND1 #LI-HYBRID

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.