Senior Infrastructure Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Senior Infrastructure Engineer (Block/File storage)

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

We are actively seeking a Senior Infrastructure Engineer (Block/File Storage) to join our growing Cloud Operations team. The ideal candidate for this role will have a deep understanding of systems architecture and design, strong analytical and troubleshooting skills, and excellent communication skills.

Key Responsibilities:

• Perform high-level systems analysis, evaluation, design, deploying and configuring block storage (3PAR storage, Pure Storage Flash Arrays), storage networking (Cisco MDS, UCS FI) and secure file storage (NetApp, Pure FlashBlade) technologies.
• Build, manage and support – highly available, secure and scalable – production and lab infrastructure (compute and storage) in company’s global data centers and public clouds.
• Monitor production and lab environments, troubleshoot alerts & incidents, detect and fix infrastructure problems.
• Overseeing and optimizing storage performance, capacity, and scalability.
• Research new compute, virtualization and storage technologies and make recommendations to improve availability, reliability and performance of these systems supporting company’s external facing applications.
• Automate/script daily operational support tasks.
• Create/maintain documentation of the infrastructure and configurations (architecture diagrams, procedures, etc.) and provide training to relevant staff (within and outside the immediate team).
• Planning and managing infrastructure changes to accommodate storage growth, cost management, and support needs and wiling to perform maintenance after hours.
• Being ready to participate in an on-call rotation to support 24/7 operations.

Requirements:

• 6+ years building and managing infrastructure systems (storage and storage networking, compute and virtualization).
• Solid experience deploying and configuring secure block storage solutions using 3par/Pure Flash Arrays over Fabric channel using Cisco MDS & Cisco FI stacks.
• Solid experience deploying and configuring secure file & object storage solutions (NetApp, FlashBlade).
• Strong understanding of data storage concepts, protocols, and architectures.
• Strong experience supporting mission critical 24x7 customer facing production environments.
• Strong experience in deploying and managing multiple hypervisor solutions (vSphere/KVM) products.
• Hands-on experience in designing, deploying and managing Cisco UCS infrastructure is a plus
• Excellent communication skills – both verbal and written.
• Ability to work effectively in a fast-paced, dynamic environment and able to work independently.
• Relevant certifications in storage technologies, virtualization, or cloud computing are a plus.
• B.S. in Computer Science or equivalent experience.

The ideal candidate will possess a deep understanding of the storage ecosystem and demonstrate the ability to adapt and innovate within the dynamic storage technology landscape.

Preferred Qualifications:

• Strong experience of block storage (3PAR/Pure FlashArray) environments including design, implementation, and administration.
• Solid experience of secure NAS (NetApp/Pure FlashBlade) environments including design, implementation, and administration.
• Strong experience in scripting/automation using Python/PowerShell/Shell.
• Strong understanding of cloud (AWS, GCP) infrastructure highly desired.
• Storage automation experience using Ansible and Python, enabling the automation of storage management and configuration tasks highly desired.
• Experience with automated deployment and configuration tools like Ansible/Puppet is a huge plus.

Our ambition is to hire for potential not just experience, and you’re likely to succeed if you:

• Are always ready to give it your all and deliver high quality work.
• Are excited to use your creativity and innovative thinking to try new things.
• Take responsibility and own your work.
• Are courageous and ambitious to challenge what’s been done before.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.