Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Operations Analyst Sr. within PNC's Employee Benefits Distributions (Call Center) organization, you will be based within the PNC footprint.

This is a remote opportunity. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

If located in Pittsburgh, this position requires the availability to work in-office for 2 weeks a month on Monday, Wednesday, Friday, for a total of 6 days.

The scheduled shift will be 8:30am - 5:00pm.

This position is responsible for receiving inbound phone calls, and making outbound phone calls, to and from existing participants with pension accounts serviced by PNC Bank.

This includes questions about balances, account activity, changes to the accou...