Network & Voice Engineer

**About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

****What We Offer:**At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Network & Voice Engineer

Want to be part of a company that is changing the game for some of the world’s most notable brands and disruptive companies? At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride. If you’re looking for a new challenge or just want to be a part of something historic, join us. Let’s change the way the world works!

The Network & Voice Engineer’s role is to establish the TU network (data & voice) environment by performing device installation, configuration, and enforcing our enterprise standards. They will implement the enterprise solutions and improve the resilience of the current environment. Strong communications skill sets are necessary for interactions via email and phone with clients.

The position of Network & Voice Engineer reports to the Senior Manager of Network Engineering.

As a network & voice engineer, you'll need to:

• Design, implement, and maintain Voice solutions for clients

• Provide support to Project or Demand Manager’s based on requirements to integrate a network setup.

• Complete Maintenance activities, such as code updates & equipment updates

• Incident Management, Problem Management, Change Management & Capacity Management

• Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support

• Security & Audit compliance

• Configure and troubleshoot IP phones, SIP trunks, and other related devices

• Provide technical support to customers on Voice solutions and services

• Collaborate with cross-functional teams to resolve complex issues related to voice communication systems

• Develop documentation for configuration guides, troubleshooting procedures, and knowledge base articles

• Build/ support our LAN/ WAN infrastructure setups

• Liaise with the project management teams, and other stakeholders to ensure smooth business transitions

• Respond to inquiries from internal and external stakeholders including clients, service providers, etc…

• Enforcing the Security & Audit compliance

• Operational-related Moves, Adds, Changes, and Deletes (MACD)

• Participate in the Development & Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts

Technical Skills

• The Network & Voice Engineer is required to have below technical skills.
• Strong understanding of SIP protocols, VoIP networks, and IP Telephony platforms of Cisco, Genesys, etc...
• Knowledge about various types of IP phones including the hard and softphones
• Hands on implementation experience for SIP gateways and SBC’s
• L2 experience in Network & Voice Support
• Exposure to cloud telephony solutions
• Experience working with service providers' gateways for international calling scenarios
• Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols, Switching and Routing, Subnetting, etc…
• Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Any Voice related certification/s; Trainings on Voice equipments, platforms,
• Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences
• Strong organizational skills and ability to multitask in a fast-past working environment
• High level technology problem solving skills
• Standing and sitting for sustained periods of time, at least 25%
• Ability to travel up to 15% of the time

About Us
TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.
As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.

**How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

**DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL [https://www.taskus.com/careers/>.