Sales Support Engineer

The Sales Support Engineer will be part of the Sales & Service Team under the Customer Support Department. We are seeking a detail-oriented and technically proficient Sales Support Engineer to join our team. This role will play a crucial part in assisting the sales team by providing technical support, developing proposals, preparing sales calculations, and ensuring customer satisfaction. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work collaboratively in a fast-paced environment.

Job Duties:

• Provide assistance in the preparation of sales quotations and tenders, including sales calculations.
• Prepare detailed technical documentation, including specifications, diagrams, and system layouts.
• Ensure all technical aspects of proposals are accurate, comprehensive, and aligned with customer needs.
• Develop macros in Excel for automatic sales calculations and cost dispersion.
• Prepare spare parts quotations using SAP.
• Maintain detailed records of customer interactions, technical requirements, and sales activities.
• Prepare and deliver technical reports, proposals, and presentations to customers and internal stakeholders.
• Track and report on sales support activities, customer feedback, and technical issues.
• Coordinate with internal stakeholders to compile estimations.
• Undertake any other assignments as allocated by the reporting supervisor/management.

Requirements

Skills and Qualifications:

Aptitude & Attitude:

• Team player
• Excellent communication and leadership skills
• Ability to plan, multi-task, and manage time effectively and independently with minimal supervision.
• Strong report writing and record-keeping ability.
• Ability to work under high pressure with minimal supervision and guidance.
• Result-oriented
• Able to accept responsibilities based on delegation and participation.
• Creativity and analytical skills
• Ability to communicate technical knowledge clearly and understandably.
• Technical writing skills
• Ability to work independently and as part of a team in a dynamic and fast-paced environment.

Academic Qualifications:

• Bachelor’s degree or equivalent technical qualifications in Electrical/Mechanical Engineering or Physical Sciences
• Proven experience as a Sales Support Engineer, Technical Support Engineer, or in a similar support role
• Proficiency in using SAP software and other sales and technical support tools.
• Working knowledge of MS Office, advanced Excel, and excellent skills in Visual Basic
• Qualifications and experience in Information Technology, Networking, or PLC will be an added advantage.

Working Conditions:

• Flexibility to work outside regular business hours to accommodate customer needs.

Additional information

Contact:

Nellie Sze Ling Neo
Senior Manager - People & Culture
Tel.: +65 9239 1151