Support Engineer

Scope:

• Core responsibilities to include development, consulting and could support.

Our current technical environment:

• Software: AS400, RPGLE, RPG400, CLLE, CL400, DB2/400, OS/400

What you’ll do:

• Responds to technical support tickets.
• Troubleshoots and identifies root causes of customer problems
• Talks directly to the customer to determine the nature of the issue and handles customer requests for assistance (Incident and problems)
• Analyzes software related issues and propose solutions
• Verifies solutions prior to implementation
• Obtain and log customer feedback for the purpose of process improvement
• Document software support activities thoroughly, accurately, and in a timely manner
• Provides input for the prioritization of issues in the backlog and autonomously pulls issues or supports other team members as appropriate.
• Participates in team activities such as backlog grooming, planning, daily stand-ups, and retrospectives.
• Keeps up to date with technology and research latest trends in the industry.
• Build customer specific interfaces and enhancements.
• Analyze customer reported defects and provide the solution.

What we are looking for:

• Hands-on experience in AS400
• Good understanding of application integration Business processes
• Good Understanding of Retail industry
• Good Trouble shooting, Data migration and Debugging Skills in AS400
• Hands on experience in RPGLE programming is a must
• Experienced in Integrated Language Environment (ILE)
• Experienced in Creating and debugging RPG/CL programs
• Ability to create Sub-procedures and Service Programs.
• Knowledge of SEU, PDM, DFU and Spool files
• Experienced in iSeries Navigator and Integrated File System (IFS)
• Must have good written and verbal communication, strong analytical and problem-solving skills.
• Must understand and develop efficient designs.
• Should be able prepare designs for new requirements.
• Proficient in all phases of SDLC.
• Should have problem solving, prioritizing tasks, multi-tasking abilities

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.