Senior Sales Engineer

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Your Role

Customer and channel facing presales engineering representative focused on Indonesia market. Main job responsibilities include spending time with customers to understand requirements, creating network designs and quotes, presenting engineering design proposals which highlight Ciena’s differentiations. This role also requires to work closely with local channel partners and to enable channel partner pre-sales teams to drive profitable business. Communications skills, both written and oral, to internal organization and external customers as well as attention to details are important elements to be successful in this role.

Your Responsibilities

• Work closely with Ciena’s sales managers and channel partner manager to understand customer’s technical and commercial requirements

• Create network designs using Ciena’s network design and modeling tools for customer applications and requirements base on Ciena’s networking products. Experience in Raman amplifiers and ROPA design will be an advantage.

• Create Bill of Materials, respond to RFPs and customer technical inquiries. Experience in Salesforce or similar system will be an advantage.

• Develop and customize presentations to highlight products and solutions differentiations

• Experience in hands-on lab preparations for customer demos or equipment certifications

• Provide presales support and training to channel partners for channel partners

• Business travel is required with occasional travels in the other Asia regions

• Positive attitude to drive sales opportunities and willingness to become customer’s trusted technical advisor, and desire to learn new technologies via internal training

• Industry knowledge of other optical/packet vendors will be an advantage

Your Experience

• 4+ years experiences in fiber optics transmission systems (especially SDH, DWDM, submarine), design or operations

• Technical knowledge in data/packet networking including understanding of IP, Ethernet, MEF standards and other data networking protocols

• Experience in using test equipment (traffic generators, OSA, OTDR, power meters, etc.) to conduct proof-of-concept or deployment

• Experience in using optical link or network planning tool to create DWDM designs, and creating design proposals

• Strong PC skills including general knowledge of applications programs such as MS Office, Excel and Powerpoint

• 3+ years experiences in technical pre-sales, sales engineering, customer training and/or customer facing activities

• Ability to develop customer relationships and work well with customers with good references

• Ability to work well in a team, e.g. different departments and business units, and possess good attitude in sharing knowledge among peer groups

• Strong English skills essential

Education and Experience

• Bachelor degree in Electrical Engineering, Computing Engineering, Telecommunications, Computer Science, or equivalent

• 4-8 years of combined experience in telecommunications industry

• Prior pre-sales engineering experience in Network Vendor or Systems Integrator will be an asset

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.