Senior IT Support Engineer

We’re looking for a Senior IT Support Engineer

In the IT support team, you help keep everyone at iwoca productive and happy. You’ll be a primary point of contact for iwoca staff, and influence how we keep systems running smoothly and securely.

The company

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve already made several billion in funding available to more than 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe.

Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science, and a 5-star customer service.

The role

IT Support: You’ll have a varied, and varied role, with many interesting problems to solve. Your primary focus will be helping evolve IT operations and implementing process automation for IT support:

• Taking on projects from concept to fulfilment..
• Working with stakeholders at all levels of the business to ensure that IT is helping them in the best way possible.
• Evaluate new and emerging security issues and update operating standards to mitigate threats..

New starter on boarding experience: You’ll collaborate with colleagues in the IT team, and People Ops team, to ensure new starters get the best on boarding experience possible:

• Managing the on boarding processes and implementing improvements.
• Working with suppliers to ensure equipment is up-to-date and available for new starters..
• Find innovative solutions for collaboration and knowledge sharing.

IT best practices and process: Review current IT Practices as a team, and proactively push for improvements:

• Process improvements and optimisation.
• Proactively find opportunities for automation..
• Develop cutting-edge device management and security solutions.

The team

Our IT team keeps everything running smoothly, equipping staff with the best tools and support. They safeguard our data, streamline onboarding and offboarding, and manage system access and permissions. The IT team is 4 people doing Support, IT Engineering and Security

The requirements

Essential:

• Proven commercial experience in an IT or Technical Support role.
• Management and setup experience of helpdesk systems and processes. (Jira, Zendesk ect)
• Configuration and installation skills with various operating systems e.g. Windows 11, macOS, iOS, Android, Linux.
• Understanding IT security issues and secure configuration principles.
• Team player with a fine balance of confidence, gravitas, humility, and enthusiasm: you will work with various stakeholders to get stuff done in a rapidly growing environment.

Bonus:

• Passionate about skill growth and learning, with a demonstrable sense of curiosity.
• Excellent communication skills, with the ability to relay complex technical information to non-technically minded colleagues.
• Knowledge of cloud environments (AWS, GCP).
• Scripting languages (Bash, Python, PowerShell).

The salary

We expect to pay from £50,000 - £56,000 for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.

The culture

At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members.

We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services.

Our friendly and inclusive environment, combined with our flexible work policies, ensures that you'll have the perfect balance between work and life, empowering you to thrive both personally and professionally.

The offices

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks
• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.

The benefits

• Medical insurance from Vitality, including discounted gym membership, and a private GP service for you, your partner, and your dependents.
• 25 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional 5 days of annual leave, unlimited unpaid leave, and one-month fully paid sabbatical after 4 years.
• Instant access to emotional and mental health support with our partner, Spill.
• Pension and share options.
• Generous parental leave and a nursery tax benefit scheme to help you save money.
• Paid volunteering day to support your chosen charity.
• Cycle-to-work scheme and electric car scheme.
• Two company retreats a year, we’ve been to France, Italy, Spain and further afield.

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone.
• Company-wide talks with internal and external speakers.
• Access to learning platforms like Treehouse.

Useful links:

• iwoca benefits & policies
• Interview welcome pack