IT Support Specialist

Who Are We Looking For?

An experienced IT professional with a deep understanding of SystmOne, who thrives on solving problems and ensuring system efficiency in a fast-paced environment. In this dynamic role, you'll be responsible for all SystmOne-related set up and issue management, providing first-line IT support and ensuring our systems are both secure and compliant with healthcare regulations.

If you're a tech-savvy individual passionate about SystmOne, safeguarding patient data, and delivering top-notch support, we want to hear from you!

6-month FTC, with potential to go perm

Requirements

Requirements:

• SystmOne Expertise: Configure, manage, and optimize SystmOne systems, focusing on Strategic Reporting to empower our operations.
• Device Management: Procure, configure, and maintain devices to support our team.
• Collaboration with TPP: Work closely with TPP practices to off board from existing software and configure SystmOne reporting
• Security Focus: Enhance security measures across all technology , including data protection and regular system updates, to comply with healthcare standards.
• Technical Support: Provide support for all technologies (internally developed and third party), ensuring minimal downtime and efficient resolution of issues.
• Automation and Efficiency: Develop and improve automation scripts to streamline SystmOne configuration and other related IT processes.
• Access Management: Support the provision of access requests , ensuring proper permissions and compliance.
• Asset and Record Management: Maintain accurate records of device assignments and manage our asset register.
• Security Monitoring: Stay vigilant by reviewing and addressing security threat, including regular checks of system logs and phishing attempts.
• User Support: Provide timely and practical support through our ticketing system, resolving IT issues or escalating them when necessary.
• Compliance and Certification: Actively support our compliance efforts with industry-leading security certifications, and healthcare IT.
• Proactive Communication: Be responsive to inbound emails, offering prompt assistance to ensure smooth IT operations.

What Skills and Experience Are We Looking For?

• SystmOne Configuration: Proven experience in configuring and managing SystmOne, with specific expertise in Strategic Reporting.
• IT Support Experience: Proven experience of providing exceptional 1st/2nd line IT support, particularly in a healthcare setting.
• Cloud Proficiency: Experience with cloud technologies like AWS and Google Cloud Platform
• Operating System Knowledge: Strong knowledge of Windows 10/11 and Google Suite, particularly for remote support.
• Hardware Familiarity: Solid understanding of PC hardware and operating systems,
• Troubleshooting Skills: Excellent problem-solving abilities to quickly address IT challenges.
• ITSM Experience: Familiarity with ITSM call logging software to track and resolve SystmOne-related issues.
• Communication Skills: Outstanding verbal and written communication skills.
• Team Player: A self-motivated team player who can also work independently