Database SME Engineer/SRE

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

We are seeking a skilled Database SME Engineer/SRE with strong engineering and operational knowledge, Site Reliability Engineering (SRE), caching solutions expertise, and operations experience to join our dynamic engineering team. The ideal candidate will be responsible for designing, implementing, and maintaining Couchbase, Redis, Postgresql, and other databases with persistent storage, while ensuring operational excellence, high availability, and scalability. This role requires a solid foundation in engineering principles, deep knowledge of Couchbase architecture, Redis, NoSQL databases, SRE principles, as well as experience in monitoring, observability, IT Service Management (ITSM), and managing database patching and upgrades.

**Key Responsibilities: **

1. **Engineering Knowledge:**

- Apply core engineering principles to design, develop, and optimize database architectures that are robust, scalable, and maintainable.

- Collaborate with cross-functional teams to ensure that engineering practices align with company goals and industry standards.

- Leverage best practices in software engineering, system design, and infrastructure management to build reliable and efficient database solutions.

2. ** Design and architecture

- Design, deploy, and manage Couchbase clusters, Redis, and other NoSQL databases with persistent storage capabilities across multiple environments (development, staging, production).

- Implement and manage effective caching solutions using Redis to optimize application performance and reduce latency.

- Execute and manage backup, recovery, patching, and upgrade strategies for Couchbase, Redis, and other NoSQL databases to ensure data integrity, availability, and up-to-date systems.

3. **SRE & Operations: **

- Apply SRE principles to enhance the reliability and performance of Couchbase, Redis, and other NoSQL database systems.

- Implement and manage monitoring, observability, and incident response systems for database and caching environments.

- Establish and maintain Service Level Objectives (SLOs) and Service Level Agreements (SLAs) for Couchbase, Redis, and other NoSQL database systems.

- Participate in on-call rotations, troubleshoot incidents, and conduct root cause analyses to prevent future occurrences.

- Automate repetitive tasks, configuration management, and infrastructure provisioning using tools like Terraform, Ansible, or similar.

4. **Monitoring and Observability and configuration: **

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- Utilize tools such as Prometheus, Grafana, or similar to monitor and visualize database and caching metrics.

- Set up and manage alerts, dashboards, and logs to ensure proactive issue detection and resolution.

-Expertise in configuration management, some knowledge of non DB components such as middleware components, network, OS, virtualization and other ecosystem

5. **IT Service Management (ITSM):**

- Integrate ITSM practices into database and caching operations, including incident management, change management, and problem management.

- Utilize ITSM tools to track, manage, and resolve database-related incidents and service requests.

- Document and adhere to ITSM processes and workflows to ensure compliance and operational efficiency.

7. **Application Support:**

- Collaborate with development teams to integrate Couchbase, Redis, and other NoSQL databases into new and existing applications.

- Assist in the design and review of database architectures, schemas, and models for NoSQL solutions.

- Provide guidance on best practices for Couchbase, Redis, and NoSQL development, database design patterns, and caching strategies.

8. **Security and Compliance:**

- Ensure Couchbase, Redis, and other NoSQL environments are secure and compliant with industry standards and company policies.

- Implement and manage security measures, including encryption, user authentication, and role-based access control.

9. **Performance Tuning and Optimization:**

- Analyze query performance and make recommendations for improvements across Couchbase, Redis, and other NoSQL databases.

- Optimize cache management, indexing strategies, and data distribution to ensure efficient database and caching operations.

10. **Documentation and Training:**

- Maintain comprehensive documentation for Couchbase, Redis, NoSQL configurations, SRE practices, caching solutions, ITSM processes, and troubleshooting guides.

- Provide training and support to other team members and stakeholders on NoSQL database management, caching strategies, ITSM best practices, and SRE principles.

11. **Continuous Improvement:**

- Stay up-to-date with Couchbase, Redis, NoSQL database technologies, caching strategies, SRE methodologies, and industry trends.

- Participate in architecture reviews, code reviews, and contribute to continuous improvement initiatives across the team.

**Qualifications:**

- **Experience:**

- 5+ years of experience in managing and optimizing databases with persistent storage in a production environment.

- Strong understanding of engineering principles, NoSQL databases, distributed systems, caching solutions, and data modeling principles.

- 4+ years of experience in Site Reliability Engineering (SRE) or related operations roles.

- Experience with infrastructure automation tools (e.g., Ansible, Terraform, Jenkins).

- Proficiency in scripting languages (e.g., Python, Bash) for automation tasks.

- Experience with monitoring and observability tools (e.g., Prometheus, Grafana).

- Familiarity with ITSM processes and tools.

- Experience in performing patching and upgrades of NoSQL databases.

- **Education:**

• Bachelor’s degree in Computer Science, Information Technology, or related field.

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Sep 23, 2024

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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