IT Operations Engineer

We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them.

As an IT Operations Engineer at Paramount Commerce, you will tackle a variety of issues and projects, playing a crucial role in the organization's success. You will work closely with the Infrastructure, Security, and People and Culture teams. The ideal candidate will be comfortable navigating a hybrid device environment (Windows, Mac, even a bit of Linux) and will be at the forefront of adopting cloud-first strategies, automation, and streamlined IT processes to enhance employee productivity and satisfaction.

What will you do?

• Onboarding of new hires which includes (but limited to) creating accounts, shipping out hardware, and ensuring they are operational on their first day.
• End user support (on-site and remote) for macOS and Windows users.
• Hardware support for physical assets such as servers, printers, switches, etc.
• User account management in our corporate tools: Active Directory, Google Workspace, Okta, etc.
• Endpoint configuration and management via MDM (Kandji, WS1) and EDR (Crowdstrike)
• Management and maintenance of cloud resources in AWS and / or Azure
• Management and maintenance of network infrastructure (on-prem and cloud)
• Work on the IT component of projects across the organization (e.g. SSO configuration, Integration setup, application onboarding, etc)
• Work on Internal IT projects to optimize and automate repetitive tasks

What are we looking for?

• Good working knowledge of:
  • Google Workspace administration
  • Microsoft Entra ID (AAD) administration
  • Cloud computing (Azure, AWS)
  • Okta SSO configuration/integration and user management
  • User lifecycle management using a source of truth
  • Security concepts including but not limited to: MFA, public and private keys, disk encryption, SSL, email encryption, endpoint security, MDM/EDR
  • Scripting and automation
  • Network equipment
  • TCP/IP networking: VLANs, subnets, VPN connections, WiFi, IP addressing
• Ability to be on-site in the Toronto office as required (usually 1-2 days a week)
• Ability to work in a fast paced environment, pivot to change, and find ways to be more efficient.
• Experience in proactively resolving issues by researching and discovering simple solutions to prevent future problems from recurring.
• A strong communicator (written and verbal)
• Able to transport moderately heavy objects (50 lbs), such as computers, network gear, servers from time to time.
• 3-5 years of experience in a similar role.

At Paramount Commerce, we are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are committed to creating a place for our employees to be their authentic selves. We believe diversity of thought, background, and experience are essential to achieve our mission to simplify payments.