Senior IT Business Analyst

Location: Mexico City (Hybrid)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Senior IT Business Analyst supporting the Enterprise Solutions Development team, you will play a key role in bridging the gap between IT and business stakeholders. This role focuses on Salesforce.com development and requires experience in UX/UI design. The ideal candidate will be a strategic thinker with a deep understanding of IT systems and business processes, and the ability to translate complex business practices into actionable technical requirements. You will act as a liaison between the development team and business product owners, providing subject matter expertise on business processes when the product owner is not available.

In this role, a typical day will include:

• Stakeholder Engagement: Collaborate with business product owners and subject matter experts to gather and document business requirements, ensuring alignment with organizational goals. Act as the business process expert for Salesforce.com, providing insights and clarifications to enhance the integration and utilization of Salesforce.com solutions.
• Solution Design & Integration: Work closely with development teams to ensure IT solutions meet business requirements. Act as a liaison to facilitate communication, ensuring that functionalities are aligned with business needs and integrated effectively with other IT systems. Provide guidance and clarification on Salesforce.com functionalities and requirements to both the development team and business stakeholders.
• UX/UI Design: Lead the UX/UI design process for IT solutions, creating intuitive and effective user interfaces. Experience with Figma is preferred but not required.
• Systems Specifications: Develop and configure system specifications to address business requirements and fit with the company's system architecture standards, including Salesforce.com.
• Compliance Standards: Ensure that software compliance standards are met and that Salesforce.com solutions adhere to these standards.
• System Interfaces: Evaluate interfaces between systems and operational requirements, including how Salesforce.com integrates with other systems.
• System Parameters: Establish and document system parameters and formats, ensuring system compatibility with Salesforce.com and coordinating modifications as needed.
• Process Improvement: Identify opportunities for process optimization and implement best practices to streamline operations and improve service delivery. Ensure that Salesforce.com processes are aligned with these improvements.
• Documentation: Create and maintain comprehensive documentation, including business requirements, process flows, system specifications, and design mockups related to Salesforce.com and other IT solutions.
• Liaison Role: Act as a liaison between the development team and business product owners to ensure smooth communication and resolution of issues. Provide subject matter expertise on business processes and Salesforce.com when needed.

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s degree in Information Technology, Business Administration, or a related field. Advanced degree or relevant certification (e.g., CBAP, PMP, Scrum Master) is a plus.
• Minimum of 5 years of experience as an IT Business Analyst or similar role, with a proven track record of successful project delivery.
• Strong understanding of Agile methodologies and experience working in an Agile environment.
• Extensive experience with Salesforce.com development and customization, including system specifications and integration.
• Proficiency in UX/UI design, with Figma experience preferred.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
• Proficiency in business analysis tools and techniques, such as process mapping, use case development, and requirements elicitation.
• Familiarity with IT systems, software development lifecycle (SDLC), and project management methodologies.
• Ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
• Strong attention to detail and commitment to delivering high-quality work.

Preferred Skills:

• Experience with data analysis and reporting tools (e.g., SQL, Power BI).
• Knowledge of industry-specific software and systems.
• Experience with change management and training initiatives.

HOW YOU CAN THRIVE AT ALCON:

• Very competitive salary level with flexible contract options.
• Market-leading performance-based annual bonus.
• Attractive package of benefits.
• Possibility to grow your own team and introduce best practices.
• Opportunity to work in a high-paced agile environment and the chance to work with people who are passionate about delivering outcomes and a culture of simplification and ownership.
• Flexible working hours and remote work possibilities.

KINDLY SUBMIT YOUR RESUME IN ENGLISH

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. Our policies do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.