Technical Support VA

We are looking for a highly capable and tech-savvy Technical Support VA to join the team. The ideal candidate will provide first-line support to the client's team members, troubleshoot technical issues, and assist with the onboarding of new hires. This role requires a quick learner with a keen eye for detail and strong communication skills to ensure a smooth and supportive experience for all users.

Responsibilities:

Technical Support & Troubleshooting:

• Provide help desk support for various systems, assisting users with login issues, system access, and general troubleshooting.
• Submit and track support tickets with external providers, such as the client's phone system vendor, ensuring timely resolution.
• Test and verify new users' internet speeds and other technical requirements, ensuring they meet the client's operational standards.
• Serve as the go-to resource for resolving day-to-day technical challenges.

System Learning & Implementation:

• Quickly learn and master multiple technology platforms, including Google Business Suite, Threads Culture (performance review platform), Oracle-based database, and GetGuru knowledge database.
• Support the transition to new systems, such as the client's upcoming EHR and phone system, ensuring a smooth onboarding process for all users.
• Provide training and support to team members as they navigate these systems, ensuring they are comfortable and confident in their usage.

Attention to Detail & Process Management:

• Accurately manage user accounts across multiple systems, ensuring proper onboarding and secure removal of terminated employees.
• Monitor and maintain system integrity, following detailed processes involving multiple platforms.
• Regularly update and maintain documentation to reflect changes in system processes and procedures.

User Interaction & Communication:

• Serve as the first point of contact for new hires during onboarding, providing a positive and supportive experience.
• Communicate effectively with team members, both in writing and on virtual calls, to troubleshoot issues and provide clear, understandable instructions.
• Foster a friendly and approachable demeanor when interacting with all users, ensuring they feel supported and valued.

Requirements

• Willing to work in the graveyard shift.
• Previous experience in a help desk or IT support role is preferred but not required.
• Familiarity with Google Business Suite, Oracle databases, or EHR systems is a plus but not mandatory, as training will be provided.
• Strong technical aptitude with the ability to troubleshoot and resolve a wide range of technical issues.
• Quick learner with the capacity to understand and master new software systems rapidly.
• Keen attention to detail, ensuring accurate and efficient handling of processes involving multiple systems.
• Excellent interpersonal and communication skills, with the ability to provide clear and friendly support to all users.

Benefits

• HMO
• Group Life Insurance Benefit
• Virtual Credit Card
• Paid Leaves
• Government Benefits
• Other exciting benefits to be discussed

Supplemental pay types:

• 13th month salary
• Overtime pay
• Night Differential